My reservation was there, but I had to wait 1 hour because the employee did not have a code number for the truck so he couldnt process the booking. The truck was so low in gas that the first thing I had to do was go to a gas station. I will send an email to Customer Service to ask for a refund.
MARIA A
Customer Reviews for Wediamerica African Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picked up the truck on Saturday, Feb 22nd at 11:27am, had to re-do all the booking again since the person in charge pretty much did not care to any guidelines. The addons requested were also missing. Returned on the SAME DAY, at 2:49pm. The person in charge was not present the moment I was returning the truck, so his wife called him. He assured me he was going to do check out for my rental and that everything was fine. Today, Feb 24th I received my final invoice, stating that the truck was returned in this date, Feb 24th, charging me 140$ MORE than I had already pre-paid. I have already called customer service, but still no resolution. I 100% do not recommend this place
Giuliano SThere is a charge of $16 on my statement for insurance coverage which i clearly declined when i booked the Truck. Please help me file a compliant against this vendor.
Sin CAvoid at all costs! I thought i was getting contactless pick up but the man running the West African shop refused to give me the key even though I showed him I had the approved reservation information AND after I called the uhaul customer service TWICE, and they TWICE called this man and told him to give me the key, he refused. It took close to 1 hr of my rental time before he would hand over the key. Then the guy on the phone said I had to still return the truck at the same time I had rented to return it even though their employees took up 1 hr of my paid for time. Never again. This is a scam, and charade, and complete incompetence!
Joanna UTook 45 minutes to get the truck. Got told to just call customer service by the shop owner. Heater in the truck was broken which meant the windshield was completely foggy and dangerous to drive. Not a good experience.
Felix MThe battery was dead, truck driver came and tested the battery and had to replace it as it would charge with cables. The location is the worst, I reccomend everyone to stay away from this location as they are scammers. I rented the truck for 2 hours and it took 5 due to waiting for tow truck driver to come and they charged me for 2 days and would not explain, just said " not me it's u-haul" Do not ever go there.
DEREK MI filled out all the forms and credit card information online, but I had to repeat it all again on the phone to the person in the shop.
Reza TThe equipment that I had asked for (utility dolly), they didn’t have it. They didn’t have mobile check in and check out, and I was forced to return the truck by 11 pm.
Mehran M