Nobody was manning the counter and it took 10 minutes for some guy at a sewing machine to have another person call me to complete the rental over the phone. The vehicle was absolutely filthy (old McDonald's fries on the floor of the cab, thick layer of dirt on everything, sticker and paper residue on the windscreen, and what looked like crayon writing on the side windows). The gas tank was below 1/4 as well. Equipment number on the fob didn't match the vehicle, so I had to wander around for a while to find it.
Fields M
Wediamerica African Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V3N3L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No issue. Overall was good
Chuan YThe van needed an oil change and was very dirty; I've rented that same van twice and it's the same.
JOSE AThey need to clean the vans
Aaron PI picked up the truck on Friday at 4 p.m. during the day. When I drove it home and loaded it, I noticed the lights didn’t turn on. I tried everything, read the manual, even asked AI, and indeed, both truck lights were burned out, preventing me from driving at night. When I drove out with the truck, a police officer immediately stopped me, saying I had to return home since I couldn’t drive without lights. Thankfully, he didn’t give me a ticket, just told me to go back with the truck. So, I couldn’t move at night. When I resumed in the morning, U-Haul customer service called me rudely, saying I hadn’t returned the truck on time. I explained I needed an extension due to the lights. They didn’t give me an extension—I had to pay. Because I could only move during the day, I couldn’t finish on Saturday. I finished on Sunday. When I called U-Haul asking if I could return it to another location, they wanted to charge me over $400. Thus, I couldn’t take all my things to my self-storage. I couldn’t finish my move as planned. I had no discount and paid over $150 for just two days. In other words, the $19.95 advertised comes with many extra costs—plus a truck with no lights, which I paid for. When I spoke to the location owner, very rudely, I said: “The truck you gave me had no lights; maintenance wasn’t done.” He said, “Call customer service,” and took the key, saying, “I just hand over the key.” That’s what he told me. I just handed over the key, provided the details, and here I am making my statement. In short, my experience was a disaster. It was my first experience, and for this reason, I have no intention of using the company again because my experience was terrible.
Geraldo P