I had a terrible experience. The lack of cleanliness of the truck is a minor issue. But I had to chase U-Haul and the location to close my contract even though I returned on time and I still got charged twice the rental rate and had to go through customer service multiple times.
Adnan B
Wediamerica African Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V3N3L2
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Customer Reviews
- 2.5 Average Customer Rating
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Nobody was manning the counter and it took 10 minutes for some guy at a sewing machine to have another person call me to complete the rental over the phone. The vehicle was absolutely filthy (old McDonald's fries on the floor of the cab, thick layer of dirt on everything, sticker and paper residue on the windscreen, and what looked like crayon writing on the side windows). The gas tank was below 1/4 as well. Equipment number on the fob didn't match the vehicle, so I had to wander around for a while to find it.
Fields MNo issue. Overall was good
Chuan YThe van needed an oil change and was very dirty; I've rented that same van twice and it's the same.
JOSE AThey need to clean the vans
Aaron P