Not very organized
Robert G
Burns Park LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burns, OR 97720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We made a reservation for a 20’ truck. The morning of the reservation ( an hour before pick up time) we were told they don’t have a 20’ truck and that the only option we had was a 15’ truck the next day. We took it because we didn’t have any other choice. They also informed us that we would have to travel to a different location because they also didn’t have our car transport available there. Again. AFTER we made the reservation. We picked up the truck and trailer and the trailer was broken. It was missing a peg to keep the tracks from falling down while driving. We had to fix it ourselves with a bolt because they didn’t have another option. We lost an entire day and had to use a much smaller truck. Because of this we had to leave many large furniture items behind!! We can’t return to get them again and we refuse to rent another U-Haul. We were lucky we made it to our destination without the trailer breaking even more. Additionally, when we returned the truck and trailer the people were very nice. However, I received a call from a very upset and rude lady the next day saying they didn’t have our rentals. I pulled up my receipt and once I told her my confirmation information, she backed off. Overall, U-Haul was a terrible experience for us. We lost a day of packing, hundreds of dollars worth of furniture, and had to deal with rude people. 0/10 experience. The people at the locations were fine. But the company itself is extremely unorganized.
Porter BNothing. Some of the nicest friendly people.
Donald BThey helped get a car dolly from another uhaul store in town that was closed for Thanksgiving weekend. Very helpful.
richard RFriendly staff easy rent ty
Michael T