excellent location; easy in and and out
RICHARD M
Malloys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burton, TX 77835
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The right brake/hazard lights on the trailer did not work when I checked at pickup. The person at the location then claimed they did work when he checked. I find that hard to believe since there was an electrical issue with the wiring and I needed to call roadside assistance the following day. When I called back for assistance, I left a message because the person who answered the phone was not the UHaul person. I never received a call back. No place to enter comments for assistance at the 800 UHaul number so will enter here. Over two calls lasting over 45 minutes total, and nine transfers, speaking to eight people, I FINALLY spoke to someone who was willing to submit a ticket to get my question answered since she could not assist. I was calling to request an additional day on my trailer rental since I was delayed a day due to the electrical wiring issue. I started with attempting to extend on the app (no luck), the website (no luck), then called the 800 number and was told to call the pickup location (I did, no one called me back), and the drop off location (automatically rings the 800 UHaul number). This request should not have been that difficult, but it was. I called the 800 number to arrange the roadside assistance, so there should have been a record, but one person I spoke with said she could not see any record of me calling to request roadside assistance. Someone from UHaul did email me and extend my rental by one day at no charge. I highly recommend UHaul AUTOMATICALLY add additional day(s) when roadside assistance is called, and/or someone from UHaul should call the customer to ask if additional days are needed. Because of this hassle (and no military discount), I will do my best to never use UHaul again.
ROBIN BFirst you screwedme over by moving my original pick up location further away. That cost me 30 miles in round trip fuel and time. You then put me at a location that is closed. You then have an app that doesn't work well with Android. I only found that out after wasting 45 to 50 minutes of my time trying to get it to work. Between that failure and your own website I lost 2 hours overall, thanks to delays based on your software. Then we had to travel to get furniture blankets that were supposed to be in the truck to begin with costing us more time and money. The entire affair was a sick joke.
Allen LI was not able to view or sign my contract with this rental. I never received my contract via email or text. I feel overcharged. I understand there were technical issues on Saturday but I’ve never paid double to rent a trailer from uhaul.
Barbara HGreg was a great help
Mike M