4 wheel dolly we required and reserved was not available, only offered 2 wheel Travelling 30mins away from the location I reserved was extremely unprofessional. Person who confirmed online was unprofessional and unapologeticDenny B.
Beckers Esso Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Caledonia, ON N3W1J1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Agent was ok and very respectful. However, the pickup location was not what I expected. The vehicle had a few left over garbage from I guess the previous renter.Rizwanali K.
I had an issue with the overall customer service at U-Haul. I originally rented the truck for 12 hrs(9am-9pm sept 29). After a delay getting into my unit to move I had to contact U-Haul customer service, to ask if extending the rental until the next day at 9pm (sept 30), they confirmed it wouldn't be an issue and put it through, so after a long day we packed it in and started the next day early. We loaded the truck and we're about 3/4 full when my phone rang and it was U-Haul calling to tell me the truck was late. When I informed him that I called and extended the rental until 9pm, he then said â€œwell I don't see anything and there's a family waiting for it, plus you've had the truck long enough. So I need to bring it back now. I informed him I had to continue and if customer service had told me it was a problem I would've had the truck back already. He then repeated what he said like a bad recording but in a rude tone. His only solution was getting me a truck the next day. Which wasn't a possibility in my end. He was extremely rude and I finally was fed up with his tone and hung up. I followed that up by finishing packing the truck and taking it to the new place, emptying it in the driveway and just returning the truck. There was no one at the drop off and the counter guy said he wasn't expecting anyone today, but I didn't want the hassle from U-Haul anymore. In the future I will be sure to go elsewhere for my needs.Jamie D.
the truck was very dirty we had to borrow a broom from the guy in the gas station to sweep out the back of truck the dash board was very dirty. we had a pick up time schedule for 10am when we got there the place was not open , we went back at about 10:30 am . the guy said don't worry just bring back the truck 6:30pm instead of 6 and you wont be charged and extra. However the receipt was emailed to us and the print was so small we could not read it..but i saw on the credit card a charge for almost $70 for what i don't know , because we literally drove 3 times from house to the next and each trip was a 2 mins drive , i will be calling u haulJudith B.
I was charged double rate and double insurance. I emailed back to ask. I appreciate if there is a phone number to callMichael G.