The lady that service me was rude and bad English.
Glenn K
Beckers Esso Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Caledonia, ON N3W1J1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The U-Haul itself was decently clean and maintained. Though, when we had arrived to pick up the U-Haul, the gas tank was empty, quite literally empty, we had to put gas into it to move and then when dropping it off- we put enough gas into it when dropping it off and I was told it was too low and I would be charged $70 for gas. Instead I decided to take the truck and put another $20 in and I was still charged about $30 for gas fees. Not only was that a huge problem but the customer service at this location was TERRIBLE to say the least!! The lady at the cashier would push us aside to serve other customers causing us to wait 30 mins to just pick up the U-Haul. Then I had to pay a $200 fee when it should have only been $140 total from my estimate. When dropping off the U-Haul, the cashiers (both a male and female) got upset with us because we were trying to understand why our $140 U-Haul ended up costing up upwards to $250. Instead of helping us they decided to taunt us and threaten us that we would not be able to ever use u-haul again because they were going to blacklist us. This experience was genuinely concerning and so unprofessional. I don’t think I will ever use U-Haul again nor would I recommend this company to friends after this experience. And to make everything better. We are still out almost $100! So making our move in experience even worse.
Daniel PThe workers at this location can work on being more kind and respectful to customers coming for UHaul not just to the ones buying their merchandise and gas
Kyle PThe truck I rented in advance was not there I waited half hour for it to arrive. It was dirty inside and out. Smelled like spoiled milk inside. Steering wheel shock when applying the brakes. No one from the location I picked it up at looked at the truck before I took it. Very poor business.
Gord AAfter loading the vehicle I could not close the door. It was broken, I had to wait three hours got done one to come and fix it. Manni was great, Now it is past my return time. I still had to drive over an hour so instead I took my tired and cold family to a hotel. The next day I got a call to have the vehicle back by 12 15 pm which would have been impossible. And I woukd be charged for the second dsy. Then a lady was the rudest person on the other end very abrupt woukd not let me get a word in. Not a great experience.
Gouseppe G