No comment. Covinient for my location.
Bharat P
Food World
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3E3A3
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly staff who are very accommodating!
Mark DThe person who handles the sales for U-HAUL at this location was extremely rude. I was charged $22.98 for gas, when I travelled just 11 miles and had the truck in my possession for just 1 hour in total. When I was taken aback by the charge for the petrol, the agent threw the keys my way and said if I didn't agree I could take the truck to put gas in the truck myself. When I asked how many miles to the gallon of gas the truck used he could not answer my question saying only that the engine was a V8 engine, which to a layperson gives no information whatsoever. The fact the paperwork and the trucks odometer are in miles , because U-Haul is an American company, makes it confusing when I am trying to calculate how much petrol I used during the trip. The machine was given to me with petrol tank at 4/8 and returned at 3/8 of the tank. Please explain how that equates to $22.88 charge for petrol? The yard where the Trucks are situated was full of personal vehicles, making it very difficult to maneuver the vehicle out of the parking lot. When I returned to the parking lot, another U-haul truck had been parked in the spot where the my truck was previously parked, making it extremely difficult to park the truck in the third space because there was a personal vehicle parked in the space beside the space that was designated for U-Haul, and with personal vehicles parked in spaces directly behind the truck, making it very difficult to exit the parking lot and return the truck. Then the person who was checking the vehicle when I brought it back, decided to tell me how to park/drive the truck, I believe he would never have spoken to a man in the tone he chose to speak to me , the fact that I am woman seemed to embolden his attitude and tone of voice. I resent being cheated by U-Haul, because your company does not produce paperwork using Canadian metrics. Nor does it say how much they would charge for the use1/8 of full tank of petrol. I believe you make your documentation purposely difficult to understand, so that an individual cannot make sense of all the charges. I will not use U-haul again because I believe those who act as your agents are in the business of hoodwinking customers, and are engaged in what is referred to in Tort/ Civil law as "Sharp Practice" ,where a company sets out to deliberately hoodwink it's customers. I would look into this agent and this location, as the parking lot where the trucks are parked is mixed use, personal and business, which increases the liability of the person who is hiring the equipment in trying to navigate the vehicle out of the parking lot. I am one unhappy customer.
Linnea WBiggest scam ever. I rented a truck, used it for only 64 km, and fueled it with $10 before dropping it off. The staff member at this location was arrogant, refused to provide his name or a receipt, and claimed the fuel level was lower than when I picked it up. He also said I should have taken pictures. I’ve escalated this matter to Customer Service, who forwarded it to Head Office.
Ali AVery good service provided with a very good location.
Jacqueline J