Service was terrible. Location for pick up no was there and I had no one to hook up trailer to the rental truck! Owner was not available to assist at all by me a woman I had to figure out how to hook up trailer myself. Wife of owner was very nice and trying to assist me. I give her 2👍🏽 but not the owner! This was the worse experience with Uhaul I have ever had. There should have some kind compensation for the bad experience I had. Owner was notified by his wife and he still did come to assist the truck rental. There was no gas in truck.
LOUISE D
Peoples Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Canton, MS 39046
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Customer Reviews
- 3.5 Average Customer Rating
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The customer service was horrible. The gate was locked and the only way I entered was when the worker’s friend brought her food- she opened the gate. Never once got up from her chair to help me find the trailer. I had to move other trailers to get to the one I rented. Then I loaded it on my own, and left after signing the paper work. Then the employee called me repeatedly complaining because she did not get a photo of my vehicle with the trailer I rented. Then she kept calling me asking me to send her a photo- I told her I was NOT doing her job for her. She was lazy, rude and incompetent. It is so unfortunate, because the location is not bed but the employees were pitiful.
ROBERT NI ended up at this location after the location originally reserved for me did not have the trailer I needed. The location Uhaul originally reserved is 40 minutes from my home and in the opposite direction that I needed to go. This location is in the direction I was traveling and 10 minutes from my house. I am not sure why, but every call I made to Uhaul went to Oklahoma. Apparently the agents in Oklahoma are unable to look at a map or determine distance and proximity to a client's home or the direction traveling.
JOHN KNo one to help, place was rutted up.
Naveed ANothing but keep giving good customer service.
CRYSTAL F