Im not sure why my pick up amd drop off location changed. What is the point of picking the locations then? And I was not notified in neither instances i just happened to notice different pick up location in my app. However, when i arrived to my original drop off location and tried to return the truck it said location error. It was changed again without my knowledge or agrrement or anything. I had to drive additional milage while passig 2 U-Haul locations on my way!!! And I was charged for extra milage. I really do not understand... Additionally the breaks needs to be replaced and oil was dangerously low. I used U-Haul services previosly and had great experience. Thats why i chose U-Haul again. Howecer, I did not expect to be dissapointed the way i was. Moving is super stressful and this experience just added to it.
Lenka B
Goodmans Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cape May Court House, NJ 08210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Your app is terrible and needs to be fixed. It redirected me multiple times and I had to do multiple steps of the process multiple times. Literally took me 30 minutes to check in. Please fix it for the next people.
ANNA JNothing!
MICHAEL BI had no interaction with anyone. I just dropped off the vehicle In a field and dropped the keys in a drop box. How can I rate appropriately?
ARLENE TI received my rental with the fuel gauge light highlighted, indicating near empty. I had to take vehicle as is, as there were no gas stations near the rental office. No offer from the rental site to fuel the vehicle I drove it to the nearest one about 5-6 miles away and prayed that it did not run of fuel on the way. I returned the truck with the 1/4 tank they require, this is a 1/4 more than i received and have not received a credit for my doing something they should have done.
James C