The truck broke down, we had to wait 2 hours to have someone come fix it. You assholes argued with us constantly on the phone. This was supposed to have been a round trip for 199. That's what I was quoted. You m************ charged me $215 for something that was supposed to be 199 causing my checking account to be overdrafted. You assholes wouldn't even do anything to give me any of the money back for all the hard trouble I dealt with. Every time I called to get help you hung up on me. I will never use your company again. Your company is Barusa. I am not a stupid spic. You treated me like I was dumb. You are not going to charge me $349 extra. You got your f****** truck back. Nothing was wrong with it. You f***** up now. Go f*** yourself with a rusty dildo U-Haul. I am done being used by your company. You do not get to overcharge me, have me wait 2 hours in the pouring rain for my truck to get fixed because the battery was dead when I got it. You are the worst company that ever existed. And I will make sure I tell everyone I meet not to use you.stephen K.
County Market 287
(U-Haul Neighborhood Dealer)
Carthage, IL 62321
- Mon–Fri8 am–6 pm
- Saturday8 am–4 pm
- Sunday8 am–12 pm
Services at this Location:
One-Way and In-Town® Rentals in Carthage, IL 62321
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- 4.0 Average Customer Rating
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The back door was a little difficult to unlatchâ€¦.MARIE B.
You sent me a receipt that I can't read so I don't know how much you charge me forchristine W.
Get the process of scheduling more efficient, it shouldn't take two hours on the phone to get the person who can schedule an auto transport!Paul C.
Easy process of pickup and drop off. Trailer worked good except for a cooler moved against the door while traveling. Tried to open the door and it was stuck. Ended up being the bolts the license tag was held on with stuck on the cooler. Other than that no issues at all. Will rent again.Anthony S.