When I arrived at the Casper location to pick up my rentals I was told I had to drive several miles to a different location to pick up the truck and then several miles to another location to pick up the trailer. I didn't rent from those locations and the rental location I started from on second street in Casper seemed to care less of the situation. While the persons at the pick up points were very helpful I think it is very poor customer service to rent from one location and then be told to travel all over town to get the equipment I required.
THOMAS B
Valor Construction LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Casper, WY 82604
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Customer Reviews
- 3.0 Average Customer Rating
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Excellent customer service.
Lindsay SGet rid of the ******* app!! The dealer was needs more experience. He was very friendly and kind but took 30 min to get the app to work so I could get the truck. === Your survey is pitiful. It asks only about the dealers and not the company. I have wasted around 4 hours trying to get your ******* app to work for just two rentals. This rental I selected the in person check in but was changed to app check in.
Rodney E