Communication, we rented at one place and they asked us to drop off at a different place for another customer to pick up so we did and the said they would email the other place and didn't. Charged us 180 dollars for dropping off at wrong location then said they would refund and apologized but it's been a week and no refund.
marcia B
Casper Mountain Motorsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Casper, WY 82604
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How U-Haul Reviews WorkThe location that I picked up from and returned should have been from a Uhaul yard. I do not like 3rd party dealings . Uhaul limits the customer service they can provide.
Bill CThe oil light kept coming on in the uhaul
Cindy SThey sent us out with a truck with a bald tire, which we didn't notice until we drove it about 100 miles. Drove another 40 miles to get to a town with a U Haul location where we were delayed 2 1/2 hours waiting for a guy to drive from a town an hour and a half away to come and replace the tire. there was a tire shop right down the street. That U Haul place said I would likely get a discount for all of the trouble, but no discount. I can't believe they sent a truck out with a bald tire. That is a major safety issue.
Terry MUhaul stole $253 from me after I dropped off the truck I had already paid for my trip and gas and everything
KAMELIA W