Where do i start. Day of my reservation. I get called saying my pick up is at 115pm and they don't have the truck. Kicker, my reservation was actually at 8am. Then no offer for compensation. Lady said she would call me back ASAP when she found a truck. Her boss calls me. Wouldn't let me talk saying its not their fault for not basically recognizing my reservation. They found a truck after telling me I cant take it to a different location for drop off. (I town truck) rude, wouldn't work with me. Went to pick the truck up. Walked into the office. Strong smell of weed. Dude questioned my reservation. I didnt get the moving blankets. I could go on but really ill never use uhaul again. Had people waiting to help me move. Everything on my end at my house was ready to be loaded and taken to my new place. Your scheduling is a joke. Pot smoking employees are a joke. When you schedule a truck a month out to find out the day of they don't have it and cant find one and have to wait 2 and change hours to go get it. Hurts the people that are on a time crunch and have everything set up for smooth sailing. Ill buy a trailer next time before I rent a truck or trailer from uhaul.
CODY S
Sierra Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Rapids, IA 52402
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Customer Reviews
- 4.5 Average Customer Rating
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I was helped right away on where to park and check in. The staff here were very kind, thank you again for an awesome experience. Joe
JOSEPH PHave the people that work there be more knowledgeable about the vehicles.
Paul BIt was very busy at the time we showed up. Had to wait a long time and seemed like they had to put the same information in to their computer that I had put on the app already.
Nicole HI would just say that you they need more people working because one person trying to manage returns and pick ups is not sufficient when I had to wait 33 minutes to get my U-Haul and then was told that I had to have it back by 12 when I was supposed to pick it up at 10 and didn’t get it until 1033 because they were so busy so I was almost cut half an hour which was affair so I took my full two hours
PATRICK W