I would just say that you they need more people working because one person trying to manage returns and pick ups is not sufficient when I had to wait 33 minutes to get my U-Haul and then was told that I had to have it back by 12 when I was supposed to pick it up at 10 and didn’t get it until 1033 because they were so busy so I was almost cut half an hour which was affair so I took my full two hours
PATRICK W
Sierra Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Rapids, IA 52402
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Customer Reviews
- 4.5 Average Customer Rating
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The employees were very friendly, however, the truck had a check engine light on, and we packed the truck the night before. It happened to rain overnight and there was standing water inside the truck and all of our items got wet.
ALLISON HReservation was at 730a on a Saturday. Had no guidance on pickup during closing hours. Store hours on building says 9a on door, but did not open until 10a. When I arrived back at the building approx 1015, it was a long line, and only 1 working clerk. He was great, very hard working, and kept a smile!!! When going over the reservation, I found out the dolly I reserved over a wk prior was not available. Def recommend better direction for customers during pickup, better communication on equipment availability, earlier operations on weekends, and/or more clerks.
Nia CWhen I picked up Uhaul they don’t do a walk around or anything they just give you the Uhaul my bad for not looking inside or anything but when I opened the back it’s was dirty and smelled of pot super bad when I returned it, I expressed and showed pictures to the attendant, and they didn’t really seem to mind or care about it just checked in the truck and went along their business. Other then that not too bad of an experience.
AMBER CI had previously had bad experiences at this location. Great improvement. I do The young lady from W Africa was great sorry I don’t remember her name
STEPHEN T