We will never use your services again. We feel very mislead by your company and the country store. We were told we paid a 100 dollar deposit which would be returned to us upon bringing the rental back. We asked the store did we put fuel in the truck he told us no it's OK. We rented the uhaul on the 10th of February, and it has taken until the 23 to finally get a actual breakdown of charges. Also we were told the rental was 29.99 a day only to get a text message that evening that the truck had to be returned that same evening by 10pm. The store owner stated we only rented it for 6 hours which would have been asissain being we were moving from Alamaba to Georgia. Thus I called your company to get an extension. They were very nice. We needed the 100$ back that we gave for a deposit, We understand that we had to pay for gas, for mialige etc, we just feel like we were very mislead. We don't have 243.00 for a rental truck. We are a struggling family like most everyone is in these times. Your reps should make your changes a little more clear as to what someone will be charged. A family like us can't afford to have a deposit held for 2 to 3 weeks. We needed that money to survive as the move had already cost so much.Mustapha B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cedartown, GA 30125
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- 3.5 Average Customer Rating
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Our pickup location was changed from our choice, which was 10 minutes from our house, to an hour away, 2 days before moving day. This was highly inconvenient and caused a lot of stress regarding pickup and transport back to our loading location. Also, our 24 requested blankets were not on the truck. We had a lot of damaged and scraped furniture due to not having the proper packing materials. Not happy.Christopher C.
When I made my reservation, I specifically reserved an appliance dolly, which was not provided. When I returned the truck, it took 3 days before they finally closed out my contract, and I got 3 receipts from them so I have no idea what I have been charged and what I was actually refunded.Andrew S.
Front desk worker does not have authority to deal with uhaul and had to call someone for me to pickup key after I completed online pickup from app.Daniel C.
The store in general, overall is great,my only complaint was that it took over 45 minutes to rent a tow dolley. And 75 dollars to boot. Only got 21 dollars back even returned it to the place I rented from.Carl D.