Good van. Very thirsty on gas. Super nice people and good location. Thanks
BARBARA S
Big Tool Box Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80122
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Always fantastic customer service. People working here actually seem to enjoy their jobs and always there to help.
JAMES LThe reps were patient courteous and professional
GEORGE TEasy pick up and drop off! They were very helpful over the phone and in person!
Terra SHave rented a trailer from this location a few times now and there is always an issue when returning it. On this occasion, the employee unhooked the trailer and said to have a nice day. I asked if he was going to check it in and would I receive an email. He stated that he was going to go to do that now. I asked him if he needed my name or any information from me, he said "no, you are in the system." I thought it was odd because he didn't appear to even look at my license plate number or the plate number of the trailer. Once I returned home I checked for the email on the return and there wasn't one. I waited a few hours and still nothing. I then went online to check the status on the site, it showed that the trailer had not been returned. I called U-haul and explained the situation and the representative sent an email to the location and said I should give them a call in the morning at 8 when they open. About an hour later I received a call from the U-haul representative advising that the email address must be invalid because she got a bounce back from it. The next morning I started trying to reach the rental department of Big Tool Box (which historically has been almost impossible because they never answer) I finally called and selected a different option to actually get to speak with someone and requested that they please not just transfer me to rentals because of no answer. The woman was helpful and got me to a rental rep. He was very helpful and took care of the issue for me. All and all I had to spend about 2 hours of my time trying to get this resolved, I definitely will not be renting from this location again.
MARK S