When reserving my truck in store, I was never told that my pick up location was elsewhere! I specifically chose this location because of the location, reviews and my using them before. My last interaction was great but this time, the rep who helped me reserve my truck never stated that I'd need to get the truck at a different location. Customer service did help me get things figured out, which was great, but PLEASE train your reps (especially the teens) on being transparent and/or doing checks and balances to ensure everything is correct!
JENNINE J
Big Tool Box Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80122
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a trailer on the U-Haul website the day before. When I arrived to pick up my reservation, I was told that they were not renting trailers because UHaul told them they were not to rent trailers. This put me in a bind. I told them they needed to rent a truck or van to me at the same price on my reservation. They said they could not do this and that it was UHaul corporate’s fault since they allowed trailers to be rented online for this location but told the agent they could not rent trailers. I ended up paying nearly 50% more than my initial reserved price. I think this was UHaul corporate’s fault but the agent should have the latitude from corporate to make it right with the customer who did nothing wrong.
DOUGLAS VMy U-Haul truck’s battery died. I had to get jumper cables to bring it back. That’s dangerous
ALAN ASo easy to do on the app. Even making changes to the reservation was 2 clicks. Will definitely use U-Haul in future for any moving truck needs.
Mark BThe vehicle was very dirty inside the cab and outside when I picked it up. The staff also was friendly but did not seem to know a lot about reservations or their equipment as they gave me incorrect directions as to where to find the vehicle, etc.
Albert G