We reserved the truck online with no issues. Once we arrived to pick up the truck things started to go downhill. The representative could not find the reservation so everything had to redone based off information in my email receipt. We explained we would not be using the app and were told just take pictures it would be fine. That was not the case as there were returned steps missed. Having a more user friendly checklist for those that are not tech savvy is needed. Once we arrived to return the truck, again we were met with no information in the system. Upon providing the documents given to us at the pickup location, we were made aware that we did not have our contact but that of someone else. When trying to calling U-Haul to resolve the matter a voicemail was our only option. When trying to call Ace Hardware, we were unable to get an answer for over 20 minutes. We were able to leave a message finally for a return call which was received several hours later. We finally located our contract number and was able to get the truck accepted for return. Ace did finally call us back but during the call we were disconnected. I am still waiting on a return call. I would not recommend using Ace Hardware to rent a truck for a cross country move.
Donna A
Big Tool Box Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80122
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Customer Reviews
- 4.0 Average Customer Rating
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Pay your employees more $$$
Michael BThe young man who helped us was amazing.
Daan GThank you! All the workers there are very nice and helpful all the time. Great customer service.
MARISOL MDon't charge for an extra mile than odo said on the return.
L D