This was partially my fault, but the location failed to process my drop-off for two days. The trailer was dropped off by my brother-in-law on Sat. 5/30 and the employee sent me the link to upload pictures of the dropped-off trailer to complete the drop-off and close the rental. The employee didn't tell my brother-in-law about the link or that it expired when they spoke. The link itself didn't say that it expired either. The link expired before I could get to the drop-off location and take the pictures. The employee was very helpful and told me he would make sure the manager processed the drop-off when he came in on Monday 6/1. The drop-off was never processed and I received a call today 6/3 asking if I still had the trailer. I explained it had been dropped-off on Sat 5/30 and the caller apologized and said she would take care of it. I see now that the rental finally closed. Improvements would be better communication to the customer on drop-off procedures.
Maria S
Appliance Plus Charles City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charles City, IA 50616
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Customer Reviews
- 4.5 Average Customer Rating
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Drop off through the app was easy to use.
Alisha TFriendly people, good location.
MARC G