We dropped the truck a day early, but location was closed. We drove home that day and on Monday received a call from Uhal which they ask when we were bring the truck back. I said I'm in Rocky Mount NC showing homes, told by clients to say hello. They did, they gentlemen on the phone ask me where I drop the phone, I told him the address and the time we dropped it. He said it happens all the time no worries. I ask him to call me back he said no need I'll take care of it. So, I went on my way. then on Tuesday received another call. Wendy said when are you bringing back the truck!! Now I'm very upset, she said she would call me on Thursday which is and still no call but I did receive a email saying the truck was checked in today. So, the service is lacking and follow up needs work. So, I'm not really thinking about using you again if I have to worry about the truck and people doing their job. Hope this helps
BASSAM S
West Ashley Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charleston, SC 29407
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- 3.0 Average Customer Rating
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In addition to the rental truck, we had also reserved a hand truck and a dozen blankets. While the truck was ready for us, there was no hand truck nor blankets in the truck, and the building was closed at 2:00 PM so no one was available to assist us. We have used U-Haul rentals several times and never had any challenges so we would look to reserve from a different location if ever in need of a U-Haul in the Charleston area again.
Carrie CDON'T RENT FROM HERE. I ordered my truck online only to have the truck not filled and the lock still on the back with no combo. Luckily, I caught the lock before I departed. The equipment I ordered wasn't on the truck, and I ordered the truck at least a week in advance. The staff wasn't that great and had me switching between personal cellphones talking to the actual boss that wasn't even in the office.
Thomas TVery good option for moving
Neicar GThe owner ran out as I was completing my 24/7 ride share yelling at me that he has no room although my drop off was set to the location. Lot was very tight and unapproachable.
Chance R