We were not told a lock box at pick up . We did not receive directions had to call was on phone with 3 different people . Went to pick up truck 22 miles away when there was a place within 5 with trucks people and close . Went 22 miles to get truck 22 miles to park k truck and then went to our destination. . Then got charged for over mileage . Picking it up was not. Good experience . Dropping off was great !!! We didn't get truck out of lot till 4:46 and we dropped it off early at the other spot . Mileage and lock box and it didn't work with 3 codes . Just was a hassle and if i didn't have a smart phone and be able to handle all the online directions we would of never picked up truck ! Sad that this is the way it was. Other location was open with people and was OPEN !!!!karen G.
West Ashley Motors
(U-Haul Neighborhood Dealer)
Charleston, SC 29407
- Mon–Fri9 am–5 pm
- Saturday10 am–1 pm
Special Operating Hours
- 3/31/2023 - 4/7/2023: Closed
Services at this Location:
One-Way and In-Town® Rentals in Charleston, SC 29407
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- 4.0 Average Customer Rating
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Need Some One in office On line is soooo hard to get all info.Donna F.
My appointment was 10:00 AM. The agent called after 10:30 to let me know that she would be an additional 10 minutes late. The truck had big boxes left in it that I had to dispose of and the parking lot is too cramped to get in and out of. The only good thing is that it was convenient to my location.Elonda O.
Booking online is easy, but the customer service at the location is not something that I can give a good a report on because no one was their on the day that I went to go and pickup the truck. It was within business hours but no one answered the phone nor returned my call. I was lost for a good minute, then I called the online customer service and they were able to guide me through the pick up process. It's a nice person less system, but it would be nice if they are in the office between the office hours or available to answer or return calls for people that needs the help.Damaine C.
My truck was scheduled to be picked up at 10m but noone was there. I tried calling other locations and the phone just rang. I then had to call the 800 number to get someone out there so I could get my truck. I did not get my truck until almost 11:30. I then had to call the movers to change my schedule with them. When I finally got in the truck it was pretty dirty. It was a stressful day in the first place and the chaos trying to get my truck made it even worseKathy S.