Dear U-Haul Management, I am writing to commend the outstanding service I received from Delasha at your Mighty Midget Mart in Charlotte NC - location when I rented a Sprinter van for two days for my family reunion. My experience with Delasha was truly exceptional, especially considering the challenges we faced. I arrived late for my reservation due to unforeseen circumstances, and the location was also experiencing significant internet issues. While another representative seemed less pleasant, Delasha maintained her composure with remarkable professionalism and provided customer service of the highest quality. She never made me feel uncomfortable or stressed about my tardiness, and she handled the situation with the utmost respect, ensuring everything ran smoothly and efficiently despite the technical difficulties. I was also disappointed to discover upon dropping off the Sprinter that she was still experiencing internet issues. I can only imagine how stressful this must be, as we now live in a society where so much relies on internet connectivity. Despite this ongoing challenge, Delasha continued to provide quality service with a smile. Her dedication to customer satisfaction, even under pressure, is truly admirable, and I am ever so thankful for her assistance, and I made sure to tell her that to her face. Delasha is undoubtedly an invaluable asset to your organization. Her ability to remain calm, respectful, and efficient while delivering top-tier customer service, even in challenging situations, speaks volumes about her character and professionalism. It would be great to know that you recognize and appreciate her contributions. Thank you for your time and for employing such a dedicated and customer-focused individual. Sincerely, Takia “Sharday” Currence
TAKIA C
Shell Mighty Midget Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great. The ladies that were at that location were great!
charlotte pTell headquarters to please stop changing pickup locations. When someone requests a location it should be that location unless the reservation is made shortly before pickup. When someone reserves a truck or trailer weeks in advance it is frustrating.
JOHN RThis was a great experience overall. Would not change a thing.
ANDREA SKat and Brandon were amazing. Thank you both so much for being very friendly and your customer service meant a lot. People have stopped being nice. Thank you 😊
NICOLA M