I spent over two hours waiting for the truck. The only message I got was error waiting for approval. I found out later that the truck was not even available to get the key. I was approved about 30 minutes after arriving. I tried calling the site and they said use the uhaul app because no one was on site to help. When I got to someone on the phone they said contact the site because the vehicle was not yet checked in. This is a totally unacceptable situation which could have been handled by the two parties and not require me, the customer, to do it my self. In summary, Long wait, Incorrect message on the app and neither side able to fix a fixable problem inflicting it on the customer.
luc p
APR Towing & Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlton, MA 01507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I like customer service. I do not like locations that do not have an office. After trying to use the app for 20 minutes in an area with poor service, someone finally came out and asked me if I needed help. So thankfully It worked out. Customer service is disappearing, very sad.
Timothy BThe truck was parked in an area that was not paved and made it difficult to take the required photos - I should not have to get dirty picking up a truck!
Mark WGreat experience overall, David was very nice and professional, 100% recommended.
Gregory CSimple, easy pick up.
christine P