Truck was rough. Glad we didn’t need to travel on highway. Also booked 10ft weeks ago and UHaul changed to 15ft and I was assured price would be same $19.95 for day. At checkout, of course overcharged ($29.95). Had to call for refund.
JAMES B
6 Eleven Multimart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in North Bay, ON P1A2E4
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- 3.5 Average Customer Rating
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So I made my reservation for a 20 foot truck and an appliance dully. I called to book and called again to confirm everything was in order for my move day. I arrived and the young man behind the counter told me I booked a 26 foor truck I assured him I did not. Go goes on to argue with me so I pull up my reservation stating clearly I booked a 20 foot truck. He then tells me he dosent have a 20 foot truck. I told him.my driver can nit drive a 26 foot truck it's to large and I'm only moving an apartment it's way to big. He then prosseded to tell me there is nothing he can do. After alot of back and forth I convince him to rent me a 15 foot truck as I'm just a in town move he then tells me I can but I can only have it for 5 hours. I booked my truck for 12 hours. So now I have a smaller truck and half the time to complete my move. If things could get worce they did. Then he brings out the dully and it's not an appliance dully at all its a utility dully. Meant for boxes not appliance. At this point I'm almost in tears and is like this is not the dully I booked and I get well to bad this is all we have. I'm so frustrated at this point I just grab it and leave. I then call uhaul and they tell me there is 1 appliance dully in the hole city and it's half way out of town. Now I have no time to move and go get the dully I reserved at this other dealership considering my move time was cut over half. Then they tell me if I go get this dully I have to return it to the other dealership put of town and can't drop it off with the uhaul. I'm furious at this point. So I don't go and get it and some how manage to pull it off being told I would be credited for the dully. I go to return the truck and the dealership and they didnt want to grant me the discount the uhaul granted me and then a second disagreement started. They eventually did honer the agreement between me and uhaul and I left. I never want to use this dealership again. Not only that but they were super unprepared for my move even tho I called. If the dealership didn't have the rented equipment they should not have taken the contract. Definitely felt like they were trying to swindle me for more money then I had and I'm a person moving on a budget. There was really no excuse for the lack of professionalism I was met with or the negligence of the staff at this location. Never using this dealership again. Please deal with your ppl as this was a scam.
MATTHEW CThe lights did work I requested a trailer with a motorcycle shock they gave me one without it even though I repeated myself three times
PAULA PI stated my comments and have no more time to waste here. I hope you get less of them and I am not one. Any longer. Joy the Way, eh?
RHEAL FI ordered the truck for 7am. However I couldn't receive the truck until 8am because uhaul didn't notify me that their store opens at 8. So I had to wait an hour! While having movers who were helping me ALSO wait an hour doing nothing.
James H