The young woman who checked us in was absolutely fantastic. She made the experience so easy and pleasant. Would absolutely use this location again…especially with this young woman helping us. I cannot remember her name but she had red hair and was very good at her job.
Lisa S
Chilled Ponds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23320
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Customer Reviews
- 4.0 Average Customer Rating
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We had a 10:00 AM reservation and pulled into the lot at 10:17 AM—then received a text/email saying our reservation had been canceled because we were “late.” That was surprising, especially since U-Haul’s own guidance says reservations can be canceled if you don’t arrive within an hour. There’s a big difference between 15 minutes and 60. We selected mobile check-in to save time (we’ve used it before and know the process), but the app had issues. Once we got those resolved, it directed us to go inside for the key because there was no mobile lockbox/dropbox. The location is a hockey rink, and it was extremely busy with a game and kids’ birthday parties. Only one young employee was working the counter—he was overwhelmed but genuinely friendly and doing his best. This isn’t on him; it’s on management for leaving one person alone to handle that kind of traffic. After waiting in line, we finally got the key, went to the truck, and discovered the blankets and equipment we paid for were missing. The truck was also very dirty inside and out, heavily damaged, and had less than a quarter tank of gas. Between app issues, missing equipment, and support calls/chats (we had to contact U-Haul more than four times), we ended up over an hour and a half late to our job. Worst U-Haul experience we’ve ever had. Convenient in theory, but this pickup was anything but.
Amy TI returned the truck before 510pm and received a receipt for 531pm. I did not receive a return receipt
JEANETTE IVehicle’s check engine light was on and an alert was present indicating the gas cap was missing. Neither was mention to me when I picked up the key.
Sidney MNothing it was perfect
KELVIN B