Customer service was sorely lacking - to start, signage was unclear or missing,especially in regards to parking and where the main entrance was located. More importantly, the staff were very unfriendly for no reason and made the whole exchange unpleasant. We were made to feel unimportant and like a major burden just for being there (at our scheduled pickup time no less) and were treated pretty rudely during the signing and license registration process. On the plus side, the equipment was available, brand new, and in excellent condition, absolutely no complaints there. Overall the poorest uhaul experience I've had, entirely due to the staff
NICHOLAS R
Hyde Park Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60615
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The representatives on site were very nice and helpful with my rental. I like that I'm not rushed back prior to close and can safely return my rented vehicle to lot and return the key via the drop box. I move supplies and tools for my business and until I purchase a large truck or van, I will continue to use this location for its ease and convenience and excellent service. Thank you!
AMANDA BEverything was great smooth pick up and drop and the lady who helped me was good. Great customer service. And the guy who I dropped off to made it easy beymy ankles were swollen thanks
BIANCA SThe rental process was quick and straightforward. I definitely appreciated the option to schedule movers. R & J Movers were excellent.
ADAM PThe staff was very helpful, efficient, and friendly. Thank you for your assistance today.
ROY W