Contract was for a van, pickup at 9:00 AM 5/10. General Manager was late to open the location, not arriving until after 9:30. Did not offer an apology when arriving, just went in as if all was normal. When I asked about any type of rate reduction while he was printing the contract, he said he could not do anything. And again, there was no apology or any real sign of understanding that his lateness had put my day behind. When I concluded the contract paperwork I inspected the van. It was extremely dirty. Dirt, dry leaves were all over the cargo area of the van. As I was already delayed I took the van home and cleaned the van before I moved my daughters cloths and furniture home from college. When I returned the van and Malachi asked how the service was, I replied: "Well the fact that you were late and then the van was dirty, no, the service was not where it was expected." Malachi's response was 'I am sorry. I did not work yesterday so I did not inspect the van. I would have cleaned it for you if you had asked.' I told him, his being late had already pushed my day back and waiting for him to clean the van would have only further put me behind. He had no real apology but did say "you could try Uhaul if you want any money off". This location is contracted with Uhaul, it should be able to act as if they are Uhaul. Malachi had an easy 'out' claiming he was not able to offer any reimbursement due to his tardiness and lack of clean vehicle. I would expect Uhaul to make this right. I am not asking for a full refund, the van did perform as needed. BUT, the service was far below even the bare minimum that should be expected AND delivered. I eagerly await any response from Uhaul. If none is provided I will be placing an update on this faulty service on my Social Media platforms, making my friends and contacts aware of the below par service from Compass Self Storage, acting as a Uhaul contract service provider. Sincerely, Don Huesman don611@gmail.com
DONALD H
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45226
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Customer Reviews
- 4.0 Average Customer Rating
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The facility was fine but the mobile app is lacking functionality for returning a vehicle. Specifically, there is no way to upload a picture of the dashboard and vehicle, as you can only capture images in the app itself. I took pictures but couldn't add them.
JAMES PWe have rented from this location previously and we had a pleasant experience. The person at this location was lazy. Interior of van was dirty - some liquid spilled down the driver's side door. Worker said he didn't care if the van was dirty. On my previous rental, the clerk walked outside to inspect and note damage to van. This time the clerk stayed inside. We had to note the damage. I presented a credit card and said that I wanted to pay the final payment on a debit card. The worker just went ahead and charged the credit card, which was against my wishes. The clerk wasn't able to figure out easy math to figure mileage, he needed a calculator. This location needs a person that actually does his job!
VICKI LWasn't the location it was the entire experience my reservation was messed up so had to travel to a different location not only that but paid way way way too much over 200$ I only needed it for one day I'll never again
BRIANNA VA ramp on the 10 ft truck would be nice.
MONICA M