Very freindly , efficient, and gave me helpful hints about the area would definitely recommend.
Jeffrey C
Browns Towing & Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, OH 44102
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Customer Reviews
- 4.5 Average Customer Rating
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Charges and Reservation Issue To Whom It May Concern, The issue stems from a miscommunication and lack of clear information provided at the time of pickup regarding changes to my reservation. When I picked up the truck, I informed the representative that I would no longer be traveling the originally planned distance and asked whether I needed to create a new reservation due to my change in drop-off location. I was told by the gentleman at the train location that he did not handle contract changes, as that was a corporate matter. However, he assured me that he would note the reservation as having an “undecided drop-off location” and that any necessary adjustments would be handled accordingly. Based on this information, I proceeded with the rental under the understanding that my changes were documented and that I would not incur unexpected charges. Unfortunately, I was later billed in a way that does not reflect the conversation or the assurances I received at pickup. I would also like to clarify that this concern lies solely with the miscommunication and lack of proper guidance at the beginning of the rental process. I have been a loyal customer for some time, and I have not experienced this type of issue before. I respectfully request a review of my rental agreement, mileage charges, and any associated fees, and that appropriate adjustments be made based on the circumstances described. Thank you for your time and attention to this matter. I look forward to your prompt response and resolution. (Average 26 truck est.$40-$50 , insurance $15-$30 and 10 miles $10-$12) 0n the high end my rental, if I would have changed reservation may have only been half of what I was charged. I need another truck this weekend to finish emptying my fire damaged unit and as a repeat uhaul customer sadly I am serious looking at other options Always Be Kind,
Michelle MExcellent customer service. Rental was clean and AC was running when I hopped in. Very accommodating.
Anthony PAbsolutely excellent customer service...I will definitely go back when needed, passing up a closer site because these guys are cordial and pleasant! 💯
ZENOBEIN AKind of a dodgy location but the staff was incredibly kind and professional
Mark P