Customer service. The lady Katie was extremely rude & made a stressful day even more inconvenient. The truck was dirty & the gas wasn’t full & then I was expected to refill for the previous customer or get charged a fee. I booked via the website at a specific location & it wasn’t honored I was sent to a dingy location. Overall I will never use U-Haul again & I would not recommend to anyone.
Natalia B
B and N Asphalt Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80903
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Customer Reviews
- 3.0 Average Customer Rating
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Pretty scary area of town and no signs to say where to park. No one was there which was fine.
ANA BVery courteous and professional was my first experience at dropping off a car dolly! I didn't even have to get out of my car but I did just to be amazed at how fast they were Thanks You Haul Lancaster oh
DANNY VI did not know it was a ride share location. It was a long process to rent but once I rented it, it was smooth sailing. I would rent again because I know the process now. I don’t have any suggestions on how to make a ride share location faster when no one is available to help.
Tammy LWe did bring the trailer back a day early but I didn't think this was going to be a problem because the shop was listed as open, Monday through Sunday, 8am to 6pm. Once we found the phone number to call on a closed and locked door, we were instructed where to park the trailer. It didn't feel like a safe area and I cannot recommend this place.
BRENT W