The lady at treasures was professional and knowledgeable. Overall a good experience. She was night and day different than the other experience I had with another U-Haul location on the same day. How I ended up a Treasures was due to the poor service at another location. That location was Tim’s Mannagift. I reserved a trailer there and when I went to pick it up the young man running the place was trying to attach the trailer to my truck without opening the hitch. At one point he was jumping up and down on the hitch, and my truck, trying to get it to go on. I tried to explain to him he had to open the hitch before installing it, but he knew it all. That’s when I told him to forget it and I’d get a trailer elsewhere. Apparently, that made him mad…before leaving I told him he needed more training…that really made him mad. In retaliation he put some kind of a dispute on my account that I had to call your central office to get removed before I could rent a replacement trailer. He also put a $50 charge on my card as a cancellation charge. Your central office also removed this charge. So, your survey asked what you can do to improve the customer experience; have more locations trained properly like Treasures and fewer locations that employ untrained teenagers like Tim’s.
Kurt W
Downtown Treasures Marketplace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80903
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Customer Reviews
- 3.5 Average Customer Rating
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reservation was switched and we were never told. she called to confirm our reservation, but never told us that the location was changed. then she was not strong enough to mount the trailer, and I had to help, don't know why we paid the $7!!!!!!!!!!!!!.
Duane PTammy was very kind and friendly even though I was just barely on time to drop it off without incurring an additional convenience fee.
Alexandria LThe drop location was inconvenient to say the least!
Susan AThe location and the agent were exceptional. Your website is basically worthless. Marc 7196617554
Marc V