The steering wheel was not aligned and the vehicle didn't have heat for my 12 hours trip. I submitted a complaint and want a partial refund.
KASEY J
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The person that does the rentals was extremely rude and late opening. After they finally showed up, they then proceeded to tell me my reservation wasn’t there. I already checked in and verified the truck.
Kerry BTruck was in terrible condition, broken radio, broken windshield wiper, dirty blankets. Staff was rude. Made a reservation at another location and called this location accidentally. The staff convinced me to go with them instead, which was a big mistake. Im going to be leaving a 1 start Google review for the first time ever.
DAVID FThe truck was very sluggish and loud to drive, sounds like the transmission needs work. The cab also had a ton of road and wind noise, as if the windows did not roll up all the way. The pick up location is extremely crowded, difficult to drive the truck into and out of the area. Customer service was good, and they got the billing information correct.
Ellen MEasy
YANNICK O