After finishing the checkout process with the sales rep after returning the truck, he waited 20 minutes after I left to call me and tell me to come back and fold all of the moving blankets or pay a $25 cleaning fee. I felt he intentionally waited to tell me so he could charge me more.
ERIC B
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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BETTER MAINTENANCE NEEDED!!!!! 1st Truck had dead battery! Had long walk back to the office to return key & get another vehicle. Next vehicle turned over slowly, but eventually started. Filthy inside! Floor mats covered in food crumbs, empty water bottles. Drivers window was left open several inches and rain got in all over drivers seat and floor boards. I was able to use napkins to dry off the seat. Vehicle transmission was VERY LOUD, so bad, I couldn't hear my GPS audio instructions. For what you charge to rent your equipment, your vehicles are not in the best of shape!
MICHAEL BOnly one employee working and she had to tell with the Uhaul stuff and the Exxon needs. To much for one person.
GREGG HThe drop of location is the worst. This is the second time I've dropped off there. The Indian lady is beyond RUDE. She hung up on me. The fuel is never right......
WILLIAM WI am writing to commend the employee at the Town Center Exxon -U-Haul center for his outstanding level of accommodation and professionalism during my recent rental. Due to unforeseen circumstances with my move, I was required to make multiple changes to my reservation on the day of pick-up, including altering the rental time and modifying several items within the order itself. The young gentleman handled these requests with remarkable composure and flexibility, processing every change directly at the counter. His willingness to accommodate my evolving needs, which I had been concerned about, was greatly appreciated and significantly reduced my stress. I also had a question regarding the mileage charges. I noticed the contract listed a 50-mile minimum charge, which was substantially higher than the 15 miles I had originally projected for my move. The employee expertly explained that the 50-mile charge is a standard, automated minimum for local contracts, but he assured me that the difference would be promptly refunded since I would not be using the full allotment. While the initial mileage minimum caused a moment of frustration, the staff member's clear explanation and commitment to resolving the issue demonstrated an impressive dedication to customer satisfaction. I highly recommend this location based on the staff's ability to navigate complex on-the-spot changes and their transparent communication regarding company policies and billing.
WHITNEY L