Customer Reviews for Town Center Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Town Center Exxon

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sergio M. on

Rating:

Customer did not leave a comment.

Tricia K. on

Rating:

The internet was down at time of drop off but the rep guaranteed me to checkout without additional fees

Derick A. on

Rating:

Falsely charged for gas

Patrick S. on

Rating:

The computer system was slow and a bit buggy. It took the guy longer to check me out.

GAURANG P. on

Rating:

Head light of vehicle was poor.

Lucy A. on

Rating:

Customer did not leave a comment.

ho K. on

Rating:

Customer did not leave a comment.

vincent W. on

Rating:

Manager should have been more customer focused & friendly, seemed to "assume" those dropping off UHauls knew the process, instead of taking 5 minutes to help the customer.

Priscila B. on

Rating:

Para mi estaba todo bien grasias

robert S. on

Rating:

Customer did not leave a comment.

Norman M. on

Rating:

The representatives at this location were far from helpful when it came to dropping it off. The lack of direction from them was very frustrating.

Bryan H. on

Rating:

Customer did not leave a comment.

Gary T. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

The check in experience was terrible. I had to coach the check in manager to count the pads and check the truck over for cleanliness and issues. They said their computer was down and could not give me a receipt - not even a had written copy showing I had turned in the vehicle in satisfactory condition. I had an issue with the windshield wiper blade while on the drive and had to personally purchase a replacement They refused to make note of it for the record and were very rude in saying - "just call the 1-800 number that's what they are there for" This location should NOT be representing U-Haul. They do not understand your brand or service commitment.

Meredith N. on

Rating:

This location rented my vehicle out tp someone else despite having made a reservation for it over a week prior. They didn't tell us the vehicle wasn't ready until we arrived at the location to start our moving process. After being given the UHaul hotline and a long phone call outside the store, $50 was refunded from UHaul and we were upgraded to a larger truck at no extra cost.

Latia D. on

Rating:

This location was a gas station and the gentleman felt he was to busy. When he finally got to me he said his machine was down and I had to do everything in my phone ny self. He wasn't very helpful.

Domitian G. on

Rating:

The two ladies that checked me in were incompetent and took over 15 minutes to get me keys even though I picked mobile check in. The gentlemen that was there when I returned was so rude, his co-worker came out and apologized to me.

Paul P. on

Rating:

Equipment was not in the truck. I have been double charged and no one has been able to resolve this for me. Very bad experience so far.

Dante H. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Very difficult to get out of lot due to how the trucks were parked

Musa M. on

Rating:

Customer did not leave a comment.

jawad S. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Tony was helpful in fixing the uhaul issue generated solely by takoma park

Steven M. on

Rating:

Customer did not leave a comment.

Cassandra B. on

Rating:

I was overcharged.... I never rented any blankets

Manishkumar P. on

Rating:

More then excellent

Michelle A. on

Rating:

Customer did not leave a comment.

hesh S. on

Rating:

Customer did not leave a comment.

Mindy K. on

Rating:

Customer did not leave a comment.

Noor L. on

Rating:

The guy Tony he is immaculate.

Derek S. on

Rating:

This location is an over crowded gas station. It is a huge pain to manuever the trucks in and out and the parking is terrible

Janelle R. on

Rating:

Customer did not leave a comment.