1. Make sure that all equipment that is requested is available. I reserved 2 dollies but location only had one 2. UHaul associate mixed up keys and it made me 20 mins late on my moving journey. I ended up returning the UHaul 15 mins after it was due as a resultBRYANT-DOUGLAS H.
Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mileage charge, $0.89/mi, is a bit too high.ming L.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.George M.
Friendly service.KENNETH R.
Everything was great!!!James S.
The service was top notch. The lady was very friendly and answered all my questions. I love renting from this locationEMMANUEL T.
Customer did not leave a comment.MICHAEL J.
Ms Padma she was very professional.. would like to recommend to all our friendsNEAL T.
Customer did not leave a comment.COLIN D.
Padma the manager was very rude when I tried to explain that the pick up location put notes into the uhaul system regarding the rental truck not having AC for the entire trip. Padma would not listen to a word I had talking over me and cutting me off. She told me that she could not do anything and did not see any notes after I confirmed with the pick up location that the notes were in the system. I will never be using this location again as this is the second time I have had to deal with her and her rentals.Joshua H.
Have more staff on hand to help check in the customers for only Uhaul. The person on duty was busy with the gas station part of their business and didn't have time to deal with the Uhaul customers.Vonetta K.
Padma took exception care of me and made me feel like family. Cannot recommend her and this location enoughAlan D.
Customer did not leave a comment.SOFIA N.
it was an excellent place to rent uhual... the assistance was very helpful and location was very clean and trucks were clean too...YUNG-HUA C.
Customer did not leave a comment.Manjunath M.
The location is great, however if your a customer requiring a van, the question that the customer is ask aren't done in a privately. Other customers can steal your informationMARY W.
It's good thankFernanda P.
Customer did not leave a comment.SANDEEP G.
U haul, do not advertise that I can pick up something at 6:30am when I can't. The person working there does not show up until later.Ashley M.
Customer did not leave a comment.KATHRYNELIZABETH S.
Customer did not leave a comment.MICHAEL C.
Online check in did not work. Had to go inside and tell the attendant every thing again.TAYLOR G.
I returned the truck with the needle on full & the ExxonMobil station/Uhaul required that I add another gallon (I guess to be overfull???) Then they required that I sweep out the two pieces of paper & minimal dust. . .which was there when I got it. The before rent did not give me the opportunity to take a pic of the back (because that would have shown that it looked EXACTLY like that when I picked it up. The overall attitude of the dealer was VERY different when my African American male friend dropped it off then they were when I (a white female) picked it up. They were petty & rude & obviously trying to make additional money (i.e. the threats of huge additional charges of he didn't comply). I will NEVER use this location again. My friend us a professional mover that was doing ne a favor but uses UHAUL all the time & has NEVER been treated like this before.CHRISTINE F.
Convenient location in the heart of Columbia, MD, by the mall. Easy process getting the keys to the truck; and I love that the UHaul location is at the gas station so it was so easy to refill the tank. Thank you UHaul for making the moving process that much simpler. Friendly staff at Exxon as well.GAZELLA J.
They had me fill up 6 gallons of fuel for 40 miles haul, I have a feeling that they didnot fill up the gas tank for the same reason. This is a cheat.Prakash K.
Customer did not leave a comment.SOFIA N.
Keep up the good work!TIMOTHY A.
Customer did not leave a comment.ERIC Q.
Customer did not leave a comment.COLIN M.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.MARTIN M.
Efficient process and great serviceJUAN G.
I had a very bad experience with a lady who had an accent from India. She threatened not to rent me the truck after I asked her to read the terms of my reservation, which I received by email on the day I reserved the truck. The email says that I should return the truck by 10:30pm. The lady asked that I return it by 8PM. I would not recommend any customer to deal with this lady.Theodore B.
Truck had low tire pressure warning light when picked - up and did not have a full tank of gas. When returned did not get a final bill.ROBERT Z.
Customer did not leave a comment.GUSTAVO A.
Customer did not leave a comment.Brendan K.
POOR customer service!! Vehicle mileage and gas was wrong on contract. Owner disregarded the concern stating she was home with her family and unable to assist. Warning lights were on and oil change was nearly 10k miles pass due. Poor communication and a total ignorant stance regarding customer engagement. ALWAYS check your mileage and gas in comparison to the contract!! It was off by nearly 100 miles!!PAMELA S.
There were problems with the reservation in the computer. I had made the reservation online and it seemed like it was all good but when I arrived for pickup the computer system had incomplete information and I had to spend anther 15 minutes to straighten it out. The people on site were excellent.DAVID C.
Customer did not leave a comment.Sheri W.
Customer did not leave a comment.larry S.
Customer did not leave a comment.Ruth O.
Arrived to find out the furniture dolly we reserved was not there which complicated our move as we had heavy furniture to move. Also, we were only given 6 pads but charged for 24. Not a great experience when under time constraints during a military move.Matthew L.
Customer did not leave a comment.ROLAND D.
Customer service representatives were very helpful and respectful.JACK S.
U-Haul has too much hidden fees. They advertise it for $19.99 and I ended up paying $92 for couple of hours. I'd never use a u-haul again.Samah A.
Padma was amazing in getting us checked out! Quick and fast service. I would definitely recommend this location to family and friendsXanthe W.
Staff provided help reluctantly but I did receive help per request and got the u-Haul I needed. I wish U-Haul provided some basic guidance to first time U-Haul user. For example, how to locate the car, remind the user to check in and check out on the phone, the difference of u-Haul vehicles and regular cars, etc. My phone out of battery and the u-Haul vehicle does not have USB charger. I wish the vehicle should have USB charger or converter so that people can charge their phone and check out on their phones just in case the battery is dead.XIAOQING P.
Customer did not leave a comment.JSUN H.
Customer did not leave a comment.MARIA U.
The manager showed up 15 minutes later than the stated pick-up/store opening time. Other than that, everything was good.David H.
It was a bit confusing what the procedure would be and there weren't any clear instructions on the app. After speaking with the very kind personnel we found out where to park it but it still felt a little strange and I wish there had been clearer instructions.OSCAR P.
The Maryland location manager called one-day prior to the contractual drop-off schedule demanding the vehicle be returned for the convenience of another customer. When inquired about a credit, she quickly told me none would be given and if I was a minute late returning the truck, I would be charged for another day. The manager abruptly hung up on me and a second time when my adult son called.MONICA M.
Customer did not leave a comment.EDWARD K.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.SIDNEY S.
The employee left a very helpful message/greeting early in the day with pertinent information. That was very helpful.JOHNATHON N.
Customer did not leave a comment.Abraham A.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.CHAD S.
Customer did not leave a comment.BRANDEE W.
Everyone was super nice and helpful! I would absolutely use them againChristian H.
Truck was not clean or truck was so beat upIJAZ A.
Very helpful two thumbs way upBERNARD C.
Padma was a great help. Thanks UHaul team.AMIT G.
Excellent Customer Service, I would use this site againKIMBERLY S.
Customer did not leave a comment.Jay J.
I had some issues with Uhaul app and reservation system. While I reserved a 27 ft truck 1 mil from home, I was reassigned a 20 ft truck, 10 miles away 24 hours before pick up. This extended my load number with an extra trip, mileage, and overall cost. While I liked the check-in & out process on the app, it occasionally had hung from lack of good reception. I was unsure or unable to load some photo verificationsLee R.
Uhaul is Great everything went smoothly pick up and drop off was easyJulie F.
Hand truck wheels squeaky and did not roll smoothly. Returning the truck, the attendant at the gas station was unhelpful.Robert M.
First truck provided did not start. Second truck had issues with the keys not coming out of the ignition. Lied about fuel return level.GABRIEL D.
Vehicle was clean inside. Outside not so much,ROY B.
Very easy process, used mobile for most of check-in and talked briefly to the helpful staff inside the gas station to obtain the key. Overall, excellent experience.Martin B.
Customer did not leave a comment.KENNETH T.
Keep up the great customer service. Our experience was great. Service provider was very knowledgeable and kind.FREDY C.
Customer did not leave a comment.GLADSTONE B.
Customer did not leave a comment.JOANN M.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Eunice S.
The check out was particularly fast and I received my bill so quickly. I will definitely schedule my next move with Uhual and recommend to others.ALLISON H.
Customer did not leave a comment.Zachary M.
How do you improve perfection?ROBERT L.
Good experienceRICKEY F.
Best serviceSHAHNAWAZ T.
excellent serviceMICHAEL D.
Customer did not leave a comment.Earl R.
Customer did not leave a comment.James T.
Customer did not leave a comment.Maryam E.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Jill B.
Customer did not leave a comment.Amar S.
All goodRonaldo I.
The owner was very nice and professional. I was in and out. She made sure I understood everything. Would definitely rent again.Paulna F.