Truck was given to us with only 1/4 of a tank of gas.Mary L G.
Trailer Rental & Towing in Columbia, SC at Xpress Zone2
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Columbia, SC 29210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Dropped truck off at night. The parking lot lacked lighting.Lawanda G.
When I got to the drop off location, I could not make the attendant understand that the pads were not included and the charges needed to be removed for them. So we were given no refund for the pads.Daniel S.
This place has no business being a UHaul pickup or dropoff location. It's a hole in the wall convenience store in an awful crime ridden location. I chose an actual UHaul location to pick up my truck but then got redirected to this place. Would have never chose to have to go here. Bullet proof glass separating you from the workers. Take out the awful location and environment and the customer service was still as bad. Had to wait for 10-15 minutes initially in this place for what I don't know. Was taken outside behind the building to a truck that was 24' when I rented a 20' truck. Person told me the extra length truck was the same price but I didn't want to drive that large of a truck so he gave me the one beside it which was actually 20'. Least to say, we had to go back inside where I waited another 10-15 minutes and then were told that they didn't have the furniture pads I had rented nor the dolly, so I'd need to get the truck from them and then drive to an actual UHaul for the other stuff. Spent 2 hours trying to pickup that day when I needed the time to be packing my house to move out. This place needs to be removed from your list of places. No doubt others that have been directed to pick up from here had to also have similar poor experience. Oh and when I asked for some sort of paperwork showing the rental, it was like I was speaking another language. I ended up getting a hand written piece of paper with Uhaul on it and the reservation number, that's it.Gary E.
No one on site to help. Ants in the trailer.James W.
I did everything over the phone as the owner wasn't available. I was told i was going to receive a 25.00 credit for the gas not being correct, that never happened. I will try really hard to find another moving truck service next time.MELISSA A.
They charge one price and make up additional charges and down give you a heads upAshley M.
Horrible customer service. I was not advised that I would get a fee for dropping off at another location. Which was fine because I moved out of state it would have been good to know. Also I was told that I would get reimburse however that wasn't true.Otisa T.
Back of the truck looked like it hadn't been cleaned in many uses. It's a uhaul/gas station with 1 person behind the counter assisting gas station customers AND uhaul customers so wait times are very long and the person behind the counter seemed extremely unsure, for lack of better words. I had to take use my phone to take a picture of the gas and mileage readings and take it back into the store so the guy behind the counter could take a picture of the picture in my phone. Will never use this location again. I'd recommend any other uhaul locationOctavious D.
A long waitChaunna C.
There was damage that was not marked and I did not do.Ashley Elizabeth M.
When you guarantee a truck it should he there. That is the literal definition of a guarantee. Don't send your customers around to 3 different locations. As a military member I move a lot and need to rent trucks a lot and Uhaul has just lost my business.Jacob A.
This U-HAUL truck was so dirty the driver door window looked like someone threw up all down it the inside of the truck was just a nasty. This was very disappointing for the price of money you pay to rent something and the people renting the out should be held accountable for not checking to see if it's properly cleaned. I feel I should have done kind of discount refunded. Sincerely Devon????Devon B.
The area was very sketchy. There was homeless people in and out for an hour and a half begging for money harassing customers. I can barely understand the owner trying to give me instructions. I waited over an hour for the owner to enter 5 minutes worth of information. I will never use this location no refer a friend. The drop-off location and Florence was great. I was in and out in 5 minuteswayne L.
trailer was in poor condition had to be exchanges before we could load the car. Thanks to your Woodruff SC dealer he was very helpful and deserves 5 gold stars. Have people that know what to do about the rentals. This poor guy had to call someone and wait to call him back.then the equipment was broken and we didn't discover this until we went to put the car on the tow-dollyJan G.
Person in the pick up location didn't even know what was going on. The truck was not full of gas and I was expected to fill the truck all the way back up.Samantha F.
Location was in an area of questionable safety. I was approached by homeless wanting money. Truck was empty even though records showed half tank. Had to persuade clerk to let me replace the gas at their cost. Found drug paraphernalia in the rear of the truck after getting it home. Location had no boxes for sale but sold synthetic marijuana and other drug paraphernalia. I will not use that location again!!!Jerry B.
This location is in the hood witness someone buying drugs outside of the location. The person inside had no clue what he was doing so I had to check in the vehicle through the app. Thank god y'all created a app and I'd have y'all to recommend that to everyoneCARLOS H.
Very goodmike M.
They were awesomeRUDY M.
Bad neighborhood.Jerry B.
They are very slow with their service. They don't seem to know exactly what they are doing. Or, at least for me, they did not instill confidence that they knew what they were doing.jairus W.
The location is convenient if using the online check-in and return. I chose to enter the store and check-in in-person. That was challenging. I would not recommend. At the end of the process I am pleased. I had trouble with the reservation process and billing. I di not get the vehicle reserved. I was billed at a higher rate than quoted. Customer service listened and acted to my satisfaction. The final bill was per the online quote.Paul L.
The automated reservation system was horrible, the first person reserved a truck when I requested a towable thankfully we were cut off and the second person redid everything - I was told I would receive a call to schedule a pick up time, I never received that call, when I called, the individual at the pick up site was clueless, I ended up calling a different location that I had used before (said he did not have one in my size, as I preferred to rent from him) - but he was very helpful and got everything straightened out.davina D.
I intended to pick up a truck the size that I actually ordered. I ordered a dolly and other supplies. This facility did not have those.ASHLEY M.