We were scheduled for Mangrum Enterprises, Mt Pleasant, and told that we could use the app to get the truck since the shop was going to be closed due to a family emergency. The app was not cooperating even though we had uploaded all the information prior to pick up. My husband was on the phone for an hour trying to figure it out and then was told to go to a new location (Elite Tire Shop). It was quite stressful and huge hassle. Once he got to Elite Tire Shop, it was all fine.
Kelly H
Elite Tire Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 3.5 Average Customer Rating
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This is a tire shop and U-Haul rentals is a side profit center. The gentleman helping me was very nice and helpful. The experience with U-Haul corporate was terrible. Reserved on-line as usual. Picked up the trailer and dolly after talking on the phone to someone. Multiple attempts to upload my driver's license. Returned the equipment approximately two hours prior to my reserved time. Was told to be sure and check in the equipment online. Trying to do this required that my phone's tracking was enabled. I was already home and about 60 miles away by that time. Tracking would not work so I couldn't "check in" the equipment. Had to call customer service and talked to three people just to be sure there wouldn't be a late charge for equipment I turned in about two hours before it was due. Terrible system.
Larry DIt was due to be returned the next day by 4pm, I dropped off at 8:15am, an employee took pictures and did a walk around and I was told I'm all set. 3 days later a $20 charge was added stating after hours charge... I call Uhaul and they were quick to apologize and refund my $20.00 thank you Uhaul for making this right!! It wasn't the $20, it was the principle of Elite tire sneaking in an additional $20 to my bill. I will continue to use Uhaul, just not this location.
PAUL BNo improvements needed
MARK WStaff is not trained to assist with check out or check in. U-HAUL! You charge a full day extra if the return is after the pickup time? No grace/buffer period? I’ll go elsewhere next time
RYAN H