One Hell of a Ride — Thanks, U-Haul. Moving over 650 miles from Indiana to the East Coast is stressful enough without having to worry about whether your rental equipment is safe to operate. I rented a 20-foot U-Haul truck and a car transporter to move across several states. Unfortunately, what should have been a straightforward move turned into an incredibly stressful and potentially dangerous experience. When I picked up the trailer using my Jeep, all the trailer lights were functioning properly. However, on moving day, after loading the truck and preparing for a 12-hour journey, it was discovered that the trailer’s brake lights and turn signals were not functioning when connected to the U-Haul box truck. I immediately contacted Lanning Automotive, where I rented the equipment, and explained the situation. I was told nobody was available to repair the issue and that switching trucks was my only option. Seriously? The truck was already completely loaded with our belongings, we were on a tight moving schedule, and switching trucks was simply not realistic. Were you gonna help buddy? As a CDL holder, I understand the importance of properly functioning equipment. Considering my reservation included a car transport trailer, I would have expected the truck’s trailer electrical connection to be inspected before the equipment was released. How am I supposed to know the truck’s electrical connection was faulty? Moving forward with no resolution, we were left facing a 650-plus-mile journey towing my only means of transportation without functioning trailer brake lights or turn signals. Between aggressive drivers, tailgating, constant lane changes, and heavy interstate traffic, this was an incredibly nerve-racking experience. Every lane change and every time I had to brake came with additional anxiety. Eventually making it to Maryland safely, I contacted U-Haul on Friday and spoke with Lynette, explaining the entire experience and the difficulties we encountered. She was so understanding and kind. After that mess I am very thankful she answered. Since then, I’ve received no meaningful follow-up or resolution. My biggest concern is that we paid for equipment that should have been safe, inspected, and ready for the journey we reserved it for. That is not an unreasonable expectation. I’m grateful we made it safely, but I’m extremely disappointed in the lack of accountability, customer service, and concern for our safety. Completing that journey was one hell of a ride, and unfortunately, U-Haul made an already stressful life transition significantly harder than it needed to be. I sincerely hope U-Haul takes situations like this seriously before someone else isn’t as fortunate as we were.
WILLIAM B
Lanning Automotive & Tire
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Columbus, IN 47201
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How U-Haul Reviews WorkThey were nice and great and answered all my questions.
Amanda BTotal cost on credit card was higher than quote
Richard HNothing, very professional people.
Lonnie BVerry good
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