The truck was dirty on the inside and they didn’t have the blankets that I ordered. The truck barely had any gas so I had to stop at a gas station immediately. The customer service was horrible as well. Rude and unhelpful people.
Andrew C
Victorian Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.0 Average Customer Rating
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We ordered padding blankets and a dolly but neither came with the truck. They have no extra equipment there to fulfill orders. The process was easy but truck could've been vacuumed and a little cleaner.
Courtney TKey not in lock box, van boxed in between larger trucks, impossible to get out. Had to ask employee to move other trucks to get out.
Gabriella PA bit challenging to open the lock to get the keys, took many tries and maybe 5 minutes. Not sure why, eventually it just opened.
Donald BThis was the third location I had to go to. My initial reservation was at Ziggy’s convenience store at 12:30. When I got there at that time, my equipment was not on site. The agents through the chat and the woman I spoke with on the phone were practically blaming me for this and being less than helpful. The phone person was able to make a new reservation for me at the U-Haul location of Broad street, but that location denied my service because I was not able to pay with a credit card (something that was not explained to me by the woman on the phone). Had to make yet another reservation at this location, fortunately everything worked out there. Overall this was the WORST experience I’ve had with U-Haul to date.
THOMAS G