It took nearly an hour to pick up the truck due to tech issues that required me to contact a representative. Once I had the truck, I discovered the appliance dolly we had reserved wasn’t there and the cab of the truck was filthy. I spent the next two hours looking for an appliance dolly and the only location that had one would have been on the other side of town. All anyone could do was extend my drop off time and tell me that they would “file a complaint”. Because of all of setbacks and delays (we only had moving help for a couple of hours, but after the delay, we had about 20 minutes of help from other people), we were not able to move everything we needed to and now we still have to pay someone to come back to move our washer and dryer since we had no appliance dolly. When I dropped off the truck, there was another couple who were going through what I went through at pick up and the truck they needed wasn’t available. They were on the phone with the representative who suggested I just hand the keys to the truck I used to them, bypassing the key drop off. While I felt for them and wanted to help, I had lost faith in U-Haul completely and couldn’t overcome the fear that I would do that based on the representative’s verbal okay to do so, only to have U-Haul turn around and tell me that I didn’t return the truck on time. I felt terrible but I just couldn’t take that risk. I won’t likely use U-Haul again and we cannot, in good faith, recommend it to others.
Amy W
Quality Box & Pack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43220
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Customer Reviews
- 4.0 Average Customer Rating
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Good job
DRISS SCheck engine light was on. Assumed the truck was okay to drive, or it would have been taken out of service. Some explanation about the light would have been helpful.
TIMOTHY MService at the location was exceptionally good. Very friendly and professional.
JOHN STried to use the app to check-in and get the van as I have many times in the past. I to drive clear across the strip mall parking to pick-up the keys from the packing store, as they were not in the lockboxes that other outlets use. This was an unnec
TIMOTHY M