I used the vehicle to move my household belongings. The truck was returned clean and did not require any cleaning, but I was still charged a $25 cleaning fee. Could you please review this charge and let me know why it was applied?
Yavuz K
Rust Check Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, ON L4K2N1
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Customer Reviews
- 4.0 Average Customer Rating
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Carboy Auto Inc. (425 Red Maple Road) was my original drop-off location, but it is way too small for a U-Haul branch. There is no parking lot to return a truck, no signs showing it's a U-Haul, and it is located on a busy, dangerous street corner. I finished moving on June 15 at 4:30 PM. I went there to use the key drop box based on the instructions, but the parking was completely packed, so I had to take the truck back home. The next morning at 6:00 AM (my scheduled return time), I went back and spent 30 minutes driving in circles and trying to call the store because there was still nowhere to park. I ended up calling customer service and was told to go to a different location (Rust Check Centre in Vaughan, which was a good location). However, this change cost me extra mileage, extra money, and wasted my time. Because of this delay, I had to reschedule all the deliveries for my new place. I'm so disappointed with this experience. I don’t know why Carboy Auto is set up to accept truck drop-offs. It is unsafe and has zero space. I apologize to Rust Check Centre, because you guys were a good location and did a great job, but I had to put a 1-star rating for everything just to bring this to customer service's attention.
NHUT AGot a $25 cleankng fee for two less thn a foot lkmg 2x4s that were forgotten in the back. No mess just two sticks practically Check in person had zero interest in checking me in or showing me where the truck is, said go find it in the yard Would avoid this lovation
andrew hAbsolutely nothing this establishment was fantastic due to A recent operation I was kind of handicapped to hook up the trailer that I had rented, they were nice enough to notice and would not let me do anything I backed up my vehicle stayed in my vehicle, they went out of their way to make sure everything was hooked up lowered and sent me on my way. Absolutely amazing customer service.
Corey MReception was abrupt, all business and zero pleasantries. Return was pretty much the same, different staff. Truck was in decent shape, not very clean but got the job done. Overall, effective and conveniently located so no complaints but a little bit of TLC will make this location so much better.
Joseph M