When I checked in, I had to wait quite a while for someone to help me then he wasn't very helpful or friendly! Kinda rude actually. Also, on my final bill I was charged for a dolly and pads that I didn't request and the truck didn't even have them in it anyways. I called the location I rented from and they gave me a different number to call then they told me they would have the manager call me and I have not received a call as of yet. It was not a very good experience! I would not recommend this location!
Pamela G
Storesmart West Conway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
Amanda MIt went smoothly for me, I would highly recommend it
Charles BWhole experience was amazing! Chris was knowledgeable, helpful, pleasant and patient. Picking up and returning truck were flawless. One of my best ever experiences with U-Haul! Thanks!!
STEPHEN HI know you give the video for self service but that is so confusing. I called Customer Service and Pam was able to help. Also it would be nice for you to put a WARNING that once you put the key in, the u-haul will self lock. We locked ourselves out and had to wait. Once that happened the app would not allow me to take the rest of the photos. Thank goodness for the roadside assistance that and the U-haul representative was able to get someone dispatched to come help us. This for someone that is not use to renting a u-haul it was an overall experience. We had a save trip and we did get everything accomplished in the moving of my son apartment.
Misty G