Was not pleased with the experience. I have no desire to rent anything by video !!!also had a fear of running out of gas.
Jane G
Storesmart West Conway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Probably would be nice to have someone on site with spare keys to assist with a faulty truck that locks on its own with the keys inside
LARRY Kmy overall experience was rated on the poor maintenance of the trucks and my time wasted with the virtual assistant. The store location was well-maintained and clean inside. Two of the trucks I rented had transmission issues. All virtual assistance at that location were friendly. I spoke with one virtual representative who had a little knowledge of their system and wasted almost an hour, claiming they could not do anything from their side and referred me to tech-support. Luckily another customer entered and spoke to the virtual assistant I spoke with on an earlier rental. I was currently on the phone with tech-support, and when the other customer was finished, I asked her to help. She told the tech-support that she would take it from there and she had me out and going within minutes. I think U-Haul‘s pricing is a good value for money. If I recommended a friend to this location, I would advise them to request her, unfortunately, I don’t remember her name.
DANIEL KThe only thing need to be add is when drop off keys it need to show the customer the time and if they are late on their contact or early and add charges if there are some
MICHAEL PThere was no live attendant. Everything had to be done via computer and monitor visit. Not everyone understands how to do this. I will not rent again except through a live in-person representive.
tommy J