I encountered serious safety issues while operating a U-Haul truck from Neighborhood Chevron. My experience involved what I believe to be significant safety violations that require immediate attention. The vehicle exhibited severely compromised braking performance that created imminent safety hazards. The brake pedal required excessive force to engage effectively, and the stopping distance was dangerously extended. This inadequate braking system nearly resulted in a rear-end collision with another vehicle. These conditions fall far below acceptable safety standards for commercial vehicle operation. The truck also has complete suspension failure. This resulted in excessive vibration and instability regardless of driving speed or technique, creating unsafe handling characteristics over all road surfaces. The compromised vehicle control increased accident risk. The combined effect of these deficiencies created an unacceptably hazardous operating environment. The vehicle's condition suggests it may not comply with Federal Motor Carrier Safety Administration regulations, state vehicle inspection requirements, and U-Haul's own safety standards and maintenance protocols. This was the most concerning safety incident in my rental history with your company. My hope is that U-Haul immediately investigate the specific vehicle and the maintenance practices at this location. I urge you to conduct a comprehensive safety audit of all vehicles at this location and review maintenance records to ensure compliance with safety standards. It is my strong recommendation that this vehicle be temporarily suspended from service until all necessary repairs are verified. The safety of your customers and the public should be the paramount concern. I hope the time and effort taken to bring this to your attention will not be in vain.
AMER D
Neighborhood Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coppell, TX 75019
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Customer Reviews
- 4.0 Average Customer Rating
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Everything is good so far. Need to get more 10ft truck at this location. It's a busy location for small truck.
Muhammad sVery easy and quick drop off process. Would recommend to all!
Manish SInside the truck was absolutely filthy and smelled disgusting. The change oil light was on when I turned on the vehicle at the uhaul pickup. The steering was loose. The break pads were so worn the truck could barely stop and sounded like metal on metal. Overall had a very unpleasant experience with the vehicle and felt unsafe. Unfortunately I didn’t have time to choose but next time I will make sure not use a an unmaintained truck and request another vehicle.
Matthew KGreat people.
NOAH P