The only reason this isn’t 5 stars is because my pick up location was changed without my approval. Scott called me a couple of days before my reservation to let me know they were trying to get some more business for the north council bluffs location, and offered a discount. I didn’t want to do this because the lake manawa location is where my storage unit is, so picking up the truck at that location was my preference. The day before I got a notification that my pick up location was changed to north council bluffs without my approval, and a $10 discount for the inconvenience. That said, because I had to return the truck to north council bluffs instead of lake manawa mileage charges ate that discount, so it was a wash in terms of the discount AND an inconvenience. Other than that, the north council bluffs location was wonderful and treated me very well.
Nicholas A
Iowa International Market
(U-Haul Neighborhood Dealer)
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkI know it’s a new location, but the women working had no idea how to check the truck in or out, didn’t have me sign any paperwork, overcharged me for what I used and there was a bit of a language barrier, which I’m not judging on their end, but made it hard for them to understand. I’ve used U-Haul quite a bit and this was by far the worst experience I’ve had
Michael DDid not receive equipment I reserved and was billed for it. Office was not open when the app said it was.
Diane MThe gas gauge didn't move and still got charged for gas. I have pictures too. The uhaul needs a tune up and brakes. It chugged and the brakes went to the floor. I will go to the Uhaul store to rent next time.
Kim PThe door was locked when we arrived and no one was there. I received a call from a manager the day prior confirming that I didn't want additional dolly carts, yet they were in the front seat when we arrived and had to be hauled with us because the building doors were locked. Had the manager not of called me, I wouldn't have had a number to call to even get into the truck. We had to do it all ourselves...getting the key, taking pictures, moving the dolly while the guy on the phone "managed" our reservation over the phone. We weren't quoted any price and ended up with over a $500 bill for an overnight trip to Lawrence, KS, which would have been fine but being prepared for that total cost beforehand would have been nice. Easier to rent from the U-Haul place in Lake Manawa that has an actual physical location than this location.
Lisa F