This location is on a private logging road and difficult to find as GPS Data not accurate in this area. The yard is a Heavy Equipment Repair center and the U-Haul office is in the Parts Division at the back. The yard is a nightmare of huge parked trucks etc. and riddled with potholes many filled with mud and water. This requires renters to navigate through this to make your way to the back of the building. U-Haul equipment is parked around the edge in basically open fields and trees. The unit I rented I found later had a spill at the inside front of a thick sticky, slippery substance that I had to clean with Hot water and soap before I could load. On a brighter note there were plenty of blankets provided and and the lady who administers the rental and any other personnel I met were friendly and helpful.
LESLIE A
Shields Industrial Services 2004 Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtenay, BC V9N9N1
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Customer Reviews
- 4.0 Average Customer Rating
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Billing was very unprofessional. Employees could not charge correctly! I WAS OVERCHARGE for the rental with an explanation of a credit to be given because the representative did not know how to bill Uhaul. It's still not cleared up. UHAUL CUSTOMER SERVICE IGNORED NUMEROUS INQUIRIES. Unprofessional & scammed.
mark JCustomer service is why I'm rating this so high. Very friendly and helpful staff and ownership.
JORDIE SGreat service
William CSuch helpful friendly staff. I’ve rented a couple U-Haul’s in different locations and this one I would highly recommend and return to!
Kristina K