Customer Reviews for Shields Industrial Services 2004 Ltd
(U-Haul Neighborhood Dealer)

82 reviews

Comox Logging Rd & Marsden Rd   Courtenay, BC V9N9N1
(Entrance off Comox Logging Rd)

(778) 647-2042

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(778) 647-2042

Comox Logging Rd & Marsden Rd
Courtenay, BC V9N9N1
(Entrance off Comox Logging Rd)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TYLER E. 
Rating:
3.0

The unit had a light that was held in place by tape. Both rear axle tires would not hold air. I ended up taking the left rear tire off and having it repaired at my cost. The right rear tire would hold air for about 6 hours and we would stop and pump it up. I love your trailers but proper care must be taken of them. The unit I dropped off still needs the right rear tire fixed before renting out again as not everyone carries an air compressor.

JENNIFER R. 
Rating:
1.0

Someone should have been there to receive the truck. I was told to drop off the truck and leave. The location was out in the middle of no where, very hard to find.

Alan H. 
Rating:
5.0

The staff here are the most helpful UHaul location I have ever been to. They give great directions to find their location and they go above and beyond in customer service: Brett B

Brett B. 
Rating:
3.0

Customer did not leave a comment.

Jason N. 
Rating:
2.0

the reason for my ratings are that I had a reservation for 2pm and when I arrived the lady dealing with Uhaul was gone . Parts guy was doing everything to get me going including finishing my contrac by putting me on the phone to Uhaul.. Mr Tim Scmithz was great.

David D. 
Rating:
1.0

First place didn't have the truck we ordered. Had to argue with customer service to align us a truck to pick up.

Sean M. 
Rating:
3.0

Customer did not leave a comment.

Jasmine S. 
Rating:
3.0

It's a little tricky to find Shields, and in particular the door to the office. Having been there several times before I had no problem, but for customers unfamiliar with this location some better signage would be good.

Jill C. 
Rating:
3.0

The driveway way riddled with potholes, very deep puddles and very muddy...but being a truck mechanic shop I guess this is to be expected.

Theresa J. 
Rating:
5.0

Although the location is "off the beaten path" one phone call to them and they gave me great directions and reminded me not to google them to locate them. This is a busy commercial truck shop but the staff there are worth it; they made renting a breeze. I have rented from the McPhee location in the past and this took an hour or more to rent. Here I was in and out in no time. thanks for the great service ..... Karla Bartley

Hayley K. 
Rating:
2.0

The person who assisted me was friendly & efficient. However the facility itself was an obstacle course, with no clear signage on where the U-Haul reception could be found (required a complete circumnavigation over massive potholes in heavy rain). Trailers were lined up behind a row of trucks, which would not have been too much of a problem except that the truck that needed to be moved wouldn't start & had to be towed away. So it was good on the people side, but a rough facility especially in wet weather!

Keith A. 
Rating:
3.0

The area needs some organization , it's kind of a belter skeeter disorganized work yard. Good employee.

Ivan W. 
Rating:
5.0

Improve the online check in. It took multiple tries and in the end I wasn't sure it worked.

Lindsay E. 
Rating:
2.0

Junk yard ,big rain puddles ,no signs?

Marc B. 
Rating:
5.0

Great friendly staff

mike K. 
Rating:
5.0

Customer did not leave a comment.

Stewart B. 
Rating:
1.0

Find a new location and have the vehicle cleaned properly it looked like it was used for 4 wheeling it was so dirty inside and out. The location is an absolute dump not to mention hard to find without a GPS.

JOHN H. 
Rating:
2.0

The location was secluded and difficult to get to and from. I was assured there would be no after hours fee for returning the vehicle the next morning rather than the day of rental because there are no lights at the location to park the vehicle at night and no one to receive after 5pm even though I rented to 530pm. I was also charged a cleaning fee even though I swept the truck and folded all the pads. Finally, there were some men working on other machines when I returned the vehicle next day that referred to the other uhaul dealer in town as the "China man" who did not have the same supposed quality vehicles as them, implying racial stereotypes and using offensive slang. I would never take a vehicle from this location based on the racial slurs alone. But no lighting at night and extra charges also seemed unnecessary. I will find another local company in the future if this is what is to be expected at uhaul dealer locations.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Uhaul made my moving experience seamless and trouble free. The 27` brand new truck gave me comfort with being on the road with such a large load. Took a little while for my deposit to be returned although when a Uhaul rep dug into it the problem and it was solved immediately Thank you again!

ANDREW F. 
Rating:
5.0

Easy to deal with and was in and out quickly.

JEREMY B. 
Rating:
2.0

The location is off the beaten path, down a private logging road, not on google. Dropping the vehicle off after hours is hazardous: poor to non-existant lighting and a key drop-off slot that has industrial metal equipment stored on the ground in front of it. Was charged a cleaning fee - first time after many U-haul rentals. Added $49.00 of gas after a 76 kilometer trip and was still charged $30 refueling. Did the vehicle really burn 1 litre per 1 kilometer? U-haul uses on-line vehcile condition acceptance and after hours check in, but cell reception is weak in that location and was insufficient to complete the processes.

Piers D. 
Rating:
3.0

Everyone here was friendly.

Thomas S. 
Rating:
1.0

The address brings you to a house not the correct facility.

jordan H. 
Rating:
3.0

Customer did not leave a comment.

Chuck R. 
Rating:
1.0

Use some signage at the location. It has no way to find it. Truck was not cleaned out and filthy inside. Staff were friendly.

richard M. 
Rating:
5.0

Our pick up at shields industrial , was quick, proficient, and friendly I would visit this location again if required

Derek H. 
Rating:
1.0

I had to wait an hour. They had to search a half hour for the keys for a different truck to move it out of the way. My truck wasn't swept out, and the tires needed airing, but they didn't even check to see if the dash message to air the tires went out after airing the tires. I had to put up with that message on the dash the whole trip!

Leanna Rae S. 
Rating:
5.0

Customer did not leave a comment.

harold F. 
Rating:
4.0

Just like every pick up, the accessories are uncertain. I booked two dolly's and the pick-up location wasn't sure if they had, luckily they had 1 that worked fine. Why let us book accessories online if it's a location-based condition?

Erin C. 
Rating:
4.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
4.0

Good people to deal with. Would go back to get great service.

Joseph D. 
Rating:
1.0

ake sure there is air in tires, dont park motor home in front of trailer when i pick it up with no body there , yes after hours , filled tire with air then sgaain in hope then blow out in merrit b.c. at 10 at nicht , however the roadside service dis well, asked on two diferent times in courtenay to make sure the trailer would be there and it was not went too courtenay 3 times in morning to get wheeler that was booked sicn on window said open at 8 but was still closed at 930 so had to carrie all down stairs at apt..

BRENT D. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
1.0

Dirty truck and equipment and did not know there was a hand dolly in the truck. Damaged leaky truck with mould to be rented out. Very disappointed with this

Gary J. 
Rating:
5.0

Customer did not leave a comment.

SIMON R. 
Rating:
1.0

Customer did not leave a comment.

viktoria C. 
Rating:
5.0

Excellent service. Liz and staff were very helpful.

Bruce G. 
Rating:
3.0

Location was difficult to find

Dale G. 
Rating:
1.0

The business was closed. There was very poor cell service so we could not return our unit using the app. We had to call u-haul to ensure that they knew we returned it. We were very uncomfortable leaving the unit at this location, just putting the keys in a drop box, and not knowing if u-haul knew that we actually returned the unit on time.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
4.0

The customer service was exceptional.

Howard M. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

Second time getting a trailer from this location. Staff super helpful and fast. I think the man's name was Kyle who helped up my trailer (younger with dark hair). Very fast and friendly during drop off and pick up. We will we back the next time we need to move anything.

Alexa T. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

Simon R. 
Rating:
1.0

Check the car haulers over to make sure there safe. Was suppose to get a credit back but to this moment not a thing...

DAVID S. 
Rating:
2.0

Customer did not leave a comment.

Justin N. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
2.0

Seemed disorganized. Also only told the day before that we were only able to pick up at 930 even though we booked for 7am

Ezekial S. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
2.0

The truck was muddy all in the drivers side and the gas was below a quarter tank.

Axel L. 
Rating:
3.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

JAKE S. 
Rating:
4.0

Truck had just had a level four inspection and a once over. The drivers wiper blade was damaged. And made the repair myself. Good thing as it rained a lot on my trip through the mountains to Edmonton. The cab interior was dirty and smelled of cigarette smoke. The brackets were bagged, one bag of 6 was not checked and were covered in moss chunks and pine needles. Clean ourselves best possible.

Randy S. 
Rating:
5.0

The staff here were the best. Quick, efficient, super helpful and pleasant

Hayley K. 
Rating:
5.0

Customer did not leave a comment.

Rusty B. 
Rating:
5.0

Customer did not leave a comment.

Rusty B. 
Rating:
1.0

We contacted the location prior to pick up and drop off to make sure they were open and someone would be in the office and both times they were not there when they said they would be. Also, was not convenient that we couldn't leave our vehicle there. So we had to get someone to drive us somewhere else to park our vehicle and then drive back to pick up the truck. Location was really hard to find as they only gave us cross roads and intersections.

Paige F. 
Rating:
5.0

Customer did not leave a comment.

Wyndi M. 
Rating:
4.0

The customer support that Haley provided was really good and efficient. The exterior property isn't very user friendly due to it's numerous pot holes in the driveway. Sadly, neither of the locations that I dealt with in the area knew, or neglected to advise me, that I would have to pay the price of a commercial vehicle on the BC Ferries which was $197.00 instead of $75.00. And that happened because the 10 foot van I preordered from u-Haul was not available to me on moving day!

Deborah M. 
Rating:
5.0

Everything went smoothly for our trip. Thank you

lisa R. 
Rating:
3.0

The staff were super helpful, and very friendly. U-Haul's automated system sent me to the wrong location (the equipment I reserved was not even there); the staff at Sheilds Industrial Service got it sorted out.

Robroy S. 
Rating:
4.0

great service , first time with a rental and it was so easy . i highly recommend this place.

Ray V. 
Rating:
5.0

We are heading for Yuma however the drop place had no room for the dolly. We require a dolly to rent on our trip home and a break in the price of rental from 3rd st in Yuma would be of benefit to both us.

Floyd D. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

It would be great if that dislocation could have some dollies for rent on site. Other than that it was an excellent service kudos to Shields

UTE T. 
Rating:
5.0

A HUGE thank you to Shields automotive for all of their help. The staff went above and beyond to help us set up our trailer safely. Kyle was amazing at helping hook it up for us as well as the woman who helped us check in and out as well as make sure we were safe and ready to go (sorry we forgot her name). 10/10 amazing service.

KIM B. 
Rating:
5.0

The directions given from the link on your website were misleading. I'm handy with a map so, no issue but not everyone is...

Aaron B. 
Rating:
3.0

The gentlemen was nice who took our keys when we dropped off. Got charged $130 (unknown Fee that apparently cannot be explained) I dropped the uhaul off with more gas than was received with.

David C. 
Rating:
4.0

Customer did not leave a comment.

rick J. 
Rating:
4.0

Customer did not leave a comment.

JOANNE M. 
Rating:
5.0

The steering had a lot of play in it. It really should be fixed, as it was a challenge to keep it between the lines. Otherwise, all was good, service was excellent and staff friendly and helpful.

Lorraine R. 
Rating:
5.0

Customer did not leave a comment.

renee F. 
No reviews have been submitted for this location.

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