The clerk was very nice but seemed to be very inexperienced in the process. Even though we were the first customer there for Uhaul it took over an hour to get checked in and leave. There was even another customer that walked out and went to another location.
Kimberly M
Main Street Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cowpens, SC 29330
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Customer Reviews
- 3.5 Average Customer Rating
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Everyone was very helpful
Larry LHi. This is a typical case of miscommunication and bad customer service. I reached out to my local Uhaul center because I am the Director of a 501c3 Charity here in Campobello, SC. We were having our annual fundraiser, which is a giant Upscale Garage Sale which not only helps the community but also helps our charity. We had it at the local farmer's market and needed a Uhaul to move stuff into the event. When I called the main center in Spartianburg/Boiling Springs, I asked if they could sponsor the Uhaul and the manager said, yes. They loved what we were doing and asked if I could promote their storage services in return. Last minute, they switched my pick up location to Cowpens, which is very inconvenient. I called to try and understand why and was put on hold several times for close to 30 minutes before speaking to a Representative in Boiling Springs. That lady, although very nice. was not able to switch back my pick up location. When I went to pick up the Uhaul, the man who ran the convenience store they told me to use, knew nothing about the sponsored truck. So, not only did I get the runaround, I received no sponsor and NOT EVEN A DISCOUNT even though I was told I would. I am upset because we promoted Uhaul as sponsoring our truck and they did not. Very bad.
SCOTT D