Well for starters, I was notified a couple hours before my scheduled pickup that my reservation was moved to a location nearly 30 minutes from my address. A D Home Goods & More needs to make sure its GPS location in the U-haul system matches its actual location. We ended up having to make several u-turns in the middle of the highway and, ultimately, complete the pickup near the back of the building on the side of the highway. It was extremely dark and my dad had to walk around the building and down the road to the truck while I sat in the car in order to obtain the information from the truck without me being kicked out of the system for moving my car to where the actual trucks were. This process took nearly an hour to complete due to the GPS issue and the agent on the phone wasn't very helpful at all. Additionally, the equipment that we reserved and paid for we're not in the truck. No other location would give us the dolly and furniture dolly the next day so we were forced to lift every single piece of furniture and carry it out to the truck and then over 100 yards to the elevator and down to my new apt. My dad's back has still yet to fully recover due to your negligence.
Terrell P.
A D Home Goods & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crawford, GA 30630
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Customer Reviews
- 4.0 Average Customer Rating
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This site did an excellent job in renting me a car hauler. Returning the car hauler was easy and quick. Thank you to those who work there.
Roger C.I have nothing bad to say with my service and with the customer services I was given.
robert W.Turn in via the my.uhaul website did not work for me. Despite following the instructions for location settings on my mobile device the website would not recognize my location. I had to return at a later time to return the equipment in person.
James M.Pick up time was 9:30. We arrived on time unfortunately no one was there. We waited until 10:00 along with 2 other customers finally the employee came in. Instead of waiting on customers she decided to bring stuff out and place outside in front of the store. We were extremely upset about the service we received. Truck had an exhaust leak and was extremely loud.
Earl P.