The impression UHAUL gave me as a customer making and planning reservations over thirty days prior to picking up my storage items from storeland storage was extremely disappointing and gave me the impression my personal information was stolen and used by darkweb for illegal/illicit democrat intifada socialist political or something that i do not agree. The customer service was terrible and the trucks not clean and not properly checked mechanically before the next customer checks out the trucks. I had to check in the 15’ truck reservation that i danikavmathsen made online in may 2026 because of a dirty truck and unsatisfactory checkout process with a uhaul representative so i checked it in and informed uhaul of all the problems. I was glad to have a larger truck yet still there were problems. The truck cab interior was not cleaned inside and I was still rushed in the check out process. Under the truck the metal component protecting the exhaust system was out of line and needed to be secured twice when i had the truck. Uhaul gave me the impression that i was supposed to die during the reservation. Many comments that they were surprised i was taking photos of the truck and that i actually am concerned and care about the maintenance of the truck. I was concerned that i had to call roadside service in cambridge ohio at a gas station with pine tree towing service again fir the same issue as the metal cover under the truck had already been secured. This was a two hour delay and the location at a gas station disrupted service for the sheetz gas station as well. The communication with uhaul seemed that uhaul made this roadside service worse and seemed they wanted to take advantage if the maintenance stop. Im aware of being taken advantage if pii on darkweb since 2015 and almost seems that could have been the case through this reservation as well because the hampton inn reservation was also dirty when i made it over 30 days prior to the reservation. The problem is customer service and lack of concern from uhaul in picking up the truck and checking out the truck as a customer. What i am aware of is a coordinated cyber darkweb with these reservations. I noticed that the amtrak was delayed on 06/05/2026 waiting to board at Union station dc. The inside of hampton inn orange ugly graffiti carpet and dirty. The trucks dirty and lack of concern from uhaul reps while i am checking out the trucks. Its like uhaul wants something to go wrong and take advantage of the customers on a contract to move with darkweb. Thats the impression that is given and it is coordinated.
DANIKA M
Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Culpeper, VA 22701
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- 4.5 Average Customer Rating
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I have no recommendations because we were treated with respect and all of our questions were answered, which made the entire transaction easy.
Joyce MIf you guys can offer free bottle of water for your customers, some times they’re so in a hurry I do thank you guys in advance!
emilio qSamantha was very helpful in helping us decide which trailer we should go with. She answered a lot of our questions.
Emanuel TThe Ramp option on a 5X8 trailer is fantastic!
James D