The key was not in the lock box. After waiting well over an hour and a half the owner finally arrived the give me the key.
LATOYA H
Cumberland Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, VA 23040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There was trash on the floor and the floor had mug on the floor. Whoever had it before I got it had been through probably a muggy road or driveway because there was mug stains on all the tires. I tried cleaning it out when I got home to make it more presentable, but I didn't do much to it because it should have been clean whne I picked it up, plus I noticed that the manifold gasket also need to be replaced, because it's leaking around the manifold, you can hear it when you start it up and when it pulls off. It's not quite at all. And the driver side door is ajar because must have been hit or damaged, cause wwhen yiou try closing it, it has to been slammed in order to be shut tight.
Charles CThe rep started out pretty nasty ( maybe my TRUMP hat) in the way she was talking too me, but I kept responding with kindness and she finally came around at the end, when she realized I was just a normal person. Crack heads walking into the parking lot was pretty sketchy, but not uhauls fault just the area.
MORRIS MPut trailer jacks on the 6x12 trailers. If the U-haul employees are not able to assist in hooking up a large trailer, and the customer is unable to lift a trailer of a heavy weight, as is the 6x12 trailer, it makes it impossible for a customer to hook up. Luckily when I went to obtain the trailer there was a younger gentleman there to assist, but he had just showed up. The female employee could not have helped me, and after numerous major surgeries, no way could I lift that trailer without permanently causing further injuries to myself. A retractable jack on those trailers would be a big benefit to customers, and employees, and possibly save U-Haul from possible lawsuits from customer injuries.
Thomas BAfter driving 525 miles, I would have liked to return my U-Haul equipment to the location nearest to my destination. Those were “full” and I was instructed over the phone and through text to drop off my equipment 30 minutes out of my way. Because of this, I was inconvenienced several times and forced to put additional gas in the vehicle for this 15 mile trip. When I made it to the Cumberland location, the personnel were helpful but not personable or kind.
MIA B