very good service
Henry B
West Forsyth Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumming, GA 30028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I never received a call verifying my unhaul location and time the Friday before 5 pm the day before my rental as stated would happen in the contract. My card was charged though for the rental. I had booked my rental for pick up at 9 am and was driving an hour away to pick it up close to the location I was picking up items from. I received an automated text at 7 am the morning of my rental saying the location had been changed. When I clinked the link nothing came up except for “error”. I called the original place I had booked to pick it up and the employee told me it was at a different location now that was 15 minutes out of my way. When we arrived the pick up the truck at the new designated location there was no store front, just the truck unlocked with the keys in it. My app did not indicate any way to officially say we had gotten the truck. I called the U-Haul number and was then placed on hold by one employee for 45 minutes, before talking to another rude employee who told me I was going to get trouble because he couldn’t see my reservation or that I had been assigned to that truck, even though this is where I had been told to pick up my truck and already paid for it. This whole experience made me an hour late to meet my movers at my house. Finally I was transferred to an incredibly helpful woman (I wish I had her name because she deserves a medal, she was amazing), who immediately saw my reservation and officially assigned me the trunk and apologized that there had been no official truck assigned to my reservation. She immediately sent me the “Pick up my truck” link that we needed. This woman is the only reason I am not completely disappointed with a company I have always loved and relied on in the past. I was also charged extra money for furniture pads that I requested for, was charged for and never received. I will be calling customer service on Monday.
Ashley BThey Forgot to give me the hand trucks. Left them out and charged me anyway.
William WThe storage facility signage wasn't visible via the two entry/exit areas and it recently had a fire that affected the office and storage area. It was very close proximity to the area where I unloaded the truck and it was convenient to have a drop key box since the facility isn't open on Sundays.
Angela SIt took lot of time for approval and response was very slow for approval
Sunil k