I only used the rental for 4 hours on Sunday which I always been in the last 3 months. This is the first where I got charged an extra fee. The older lady was rude even when I walked in she gave a bad vibe not towards me but her response towards employees. I did give her a great review but when I called about charges she was a bit rude. I understand that it’s not a same day return but be a little easy on the phone. But that sucks to be charged for overnight when I didn’t use it all that time. I picked up at 12:10 pm and returned the truck at 4 on a Sunday, please direct me to another location. I will be using U-Haul more in the future. The other employees at this location were amazing in the past, the older lady just give the worst reply after questions very like don’t give a damn mean. Bless her heart. Thanks again hope to hear back.
DEONNDRAY B
Cy Fair Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cypress, TX 77433
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Customer Reviews
- 4.5 Average Customer Rating
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Thank you, Ms. Kathy. All went well.
tonya rGreat thank you.
VIJAY Jgreat staff. friendly, helpful, and fast service!
QUANG VI dropped off my rental at 11:15 when it was due back at 11:30. The two ladies inside weren’t much help except to go drop it off and leave. Then they don’t check it in under 4ish and I get charged an extra day. Bad business. I’ll return to other places that actually have time for their customers.
RICHARD V