Trailer Rental & Towing in De Kalb, IL at Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)

88 reviews

1005 W Lincoln Hwy   De Kalb, IL 60115

(815) 981-9463

Location Hours

  • Mon-Fri: 9 am - 8 pm
  • Sat: 9 am - 6 pm
  • Sun: 12 pm - 6 pm

Services at this Location:

Contact Us

(815) 981-9463

1005 W Lincoln Hwy
De Kalb, IL 60115

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 8 pm
  • Sat: 9 am - 6 pm
  • Sun: 12 pm - 6 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in De Kalb, IL 60115

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

88 reviews

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Write a review
Rating:
5.0

Highly recommended to do service at this location! The representative went above and beyond. Great customer services.

Erica D. 
Rating:
4.0

The self checkin process is painfully slow and requires too much from someone who packed and then unpacked a truck. I was tired and the pictures are pushing the renter too far, I would not have done it it was cold out, or rainy. This was the first location I had to do this or be charged. I have been renting uhaul's every weekend or more for the past 3 months

Joseph R. 
Rating:
5.0

The guys were super nice.

AMBER P. 
Rating:
5.0

Even though I messed up the whole “contact free pickup” by going inside, the owner of the facility was super friendly and helped walk me through the process. The truck was super clean and ran great, I was able to get the job done and when I returned the truck early I even ended up paying less than I expected. Totally happy and will be renting from here again next time I need to move stuff!

Matthew F. 
Rating:
5.0

When equipment (an appliance dolly) is rented with a truck, it would be good to give advance notice that it is not available. Fortunately, the movers did not need it.

JANICE C. 
Rating:
1.0

The man was very rude to me . He also overcharged me . I just will never go back . He had me on a time schedule but took forever to take down all my information. He told me my time started at 2:30 & had to be back by 4:00 but was still taking my information down at 2:30 so he took some of my time which was unfair to me. He also kept stopping to help other who came there into the place AFTER me WHILE I was on a time schedule. Just very unprofessional & stupid . Wouldn't Recommend this place to nobody .

ARIEYANA C. 
Rating:
1.0

After being sent to two other locations for my guaranteed 24/7 pick-up, I arrived at this location to again find a truck was unavailable for out of hours pickup. I had to rearrange my entire schedule so I could wait until 9:00, when the location opened to get the truck. Upon arriving back at 9:00 I found the location still closed and dark. Someone did not arrive until 9:15 to open the store and then told me to wait 10 min for him to be ready. So finally at 9:30 I was able to pick-up my truck, which had been guaranteed for 6:30 that morning.

Jonathan M. 
Rating:
5.0

Stay user friendly!!!

Larry B. 
Rating:
4.0

The lock to access the key didn't work properly and caused us to be stuck in the rain trying to get it to work. Maybe time to get a new lock.

MATTHEW D. 
Rating:
2.0

well honestly tell me how to work the uhaul first like the trailer mode part uses more gas, (didn't even know that) & just more explanation about the requirements of bringing it back.

Kelly P. 
Rating:
3.0

The owner of this location will do anything to make more money off of you when you come to grab your keys since it's also a print shop/convenience store. I could tell there was no “credit limit” when I tried to buy a few snacks as well when he said the credit limit was “$10” but it was okay if it was a little under if you know what I'm saying. Did anything in his power to make me spend more money.

Jaelyn W. 
Rating:
5.0

The guys were awesome very friendly

jessica M. 
Rating:
5.0

Install better shock absorbers on the trucks.

Norman R. 
Rating:
5.0

Nothing

kenyata C. 
Rating:
3.0

Nothing :).

Amira B. 
Rating:
4.0

All was good here with the return. Thank you!

Remy B. 
Rating:
3.0

We ordered two dozen blankets, but they did not have it there. Then they found six blankets in another Uhaul - so we got those. But, no one takes the initiative to get us extra blankets, Now we may never get the credit for the 18 blankets that we never got! There's a lack of coordination between the Uhaul facility and online orders.

Thomas K. 
Rating:
5.0

NA

ALFREIDA F. 
Rating:
5.0

Drop off was a breeze and they were kind enough to confirm I had everything they needed prior to returning the vehicle.

Rebecca H. 
Rating:
1.0

This location was not good. I showed up at my pick up time and the owner of the store didn't show up until 15 minutes into my rental time. He then told me that my online check in was not valid and he had to do it himself On his computer; after 30 more minutes of his computer crashing, he checked on his phone and realized my online check in was valid and gave me the keys to the truck. During this process I tried asking to extend my rental time but the truck was booked for the rest of the day and he refused to give me a discount for my limited rental time. Instead of have the truck for my scheduled 2 hours I only was able to use the truck for just over an hour.

Hunter F. 
Rating:
3.0

This was not the location I was going to pick up from. We had to drive 45 minutes away to pick up our rental. Which I was not very happy about it was a waste of time and on top of that extra gas I had to put in.

Jennifer C. 
Rating:
3.0

The online process of making a reservation is very misleading. You should not be able to pick a location and time unless it can be guaranteed. Also making an account online was difficult as pages timed out and the credit card put online was not used and was needed on site so not sure what was the point of doing that online. These made for a confusing and last minute changes needed for my move.

EDWARD B. 
Rating:
5.0

N/A

thomas K. 
Rating:
2.0

The truck had the engine light on also there was no Ipass. I wasn't happy with the customer service I have received. Over all this is my last time going to that particular uhaul store

Lateasha C. 
Rating:
5.0

The guy who rented it to us at the Copy Service was wonderful. Very quick and fast

Haleigh L. 
No reviews have been submitted for this location.

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