This location was not good. I showed up at my pick up time and the owner of the store didn't show up until 15 minutes into my rental time. He then told me that my online check in was not valid and he had to do it himself On his computer; after 30 more minutes of his computer crashing, he checked on his phone and realized my online check in was valid and gave me the keys to the truck. During this process I tried asking to extend my rental time but the truck was booked for the rest of the day and he refused to give me a discount for my limited rental time. Instead of have the truck for my scheduled 2 hours I only was able to use the truck for just over an hour.
Trailer Rental & Towing in De Kalb, IL at Express Shipping of Dekalb
Moving to or from De Kalb, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in De Kalb, IL 60115 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in De Kalb, IL
Cargo trailers in De Kalb, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Express Shipping of Dekalb!
Utility trailers are perfect for towing large or oversize cargo in De Kalb, IL 60115. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Express Shipping of Dekalb provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in De Kalb, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in De Kalb, IL online today!
Trailer and Towing Supplies
This was not the location I was going to pick up from. We had to drive 45 minutes away to pick up our rental. Which I was not very happy about it was a waste of time and on top of that extra gas I had to put in.
The online process of making a reservation is very misleading. You should not be able to pick a location and time unless it can be guaranteed. Also making an account online was difficult as pages timed out and the credit card put online was not used and was needed on site so not sure what was the point of doing that online. These made for a confusing and last minute changes needed for my move.
The truck had the engine light on also there was no Ipass. I wasn't happy with the customer service I have received. Over all this is my last time going to that particular uhaul store
The guy who rented it to us at the Copy Service was wonderful. Very quick and fast
UHAUL CHARGED ME $19.95 AND NO ONE IS RESPONSABLE !
Small Store no more room for any more trucks
Extremely friendly & helpful. Would definitely recommend this UHaul business
It was not the location that I picked up fault but it was a mess horrible experience
Chris was very pleasant and professional.
Not one thing.
Every thing was excellent...really appreciated the call the day before and the helpful cheerful energy at the pick up location.I have already highly recommended this location.
Nice, helpful and quick response
I was exactly 1 mile over the allowed miles and the guy actually charged me .40 cents. Extremely petty in my opinion.
The person helping me took nearly an hour to get the paperwork done. Mostly because he could not figure out the system. Then could not find the keys for the truck and had to spend nearly 45 minutes looking for them. The truck I rented turned out not to be available so they gave me a smaller truck. Which would not have been an issue but I had asked if it still had a loading dock since we were moving very large heavy items. I was told it did...it did not. I had also paid for a furniture dolly that was not available. Most of this can be over looked, but losing the keys to the truck for nearly 45 minutes was not good. They should at least know where the keys are for the rentals. Would love my money back for the furniture dolly...but I fear trying to do a refund might overwhelm this place.
They messed up my reservation, gave me the wrong truck, charged me the higher amount for the wrong truck instead of the lower amount for the truck I actually reserved. I showed them my confirmation email proving they had messed up my reservation. That didn't help. Customer service was terrible. I would avoid this location if at all possible, and maybe avoid U-Haul all together.
Excellent service all the way around.
The worst experience. Reserved a truck for sunday and waited 30 minutes for the owners to open shop and they never arrived. Had several people waiting that drove an hour away to help me move and had no truck. Totally unprofessional. The owners on anne glidden rd and hillcrest rd in dekalb illinois 60115, should be immediately forbidden to operate uhaul because they represent the name. Absolutely terrible experience.
I was the first uhaul customer at that location. Having said that; the problem was IT related. I answered all the questions at the time of the online reservation and I had to do it again because they did not have the info. They had the reservation but not the details.