The app-based return process was too involved. Requiring photos of the van all over and uploaded to the app was not described when we picked up the rental. There was no damage review when we picked it up, but it seemed there was a lot of focus on making sure photos of any damage was captured when dropping off. Didn’t make sense, and felt like U-Haul was trying to find more ways of squeezing customers for more money. Not a great feeling for customers to have for a service.
Michael M
Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is the best U-Haul experience I’ve ever had. Very friendly and efficient staff, vehicle was nearly new. Gotta love U-Haul at Express Shipping of DeKalb!
ERIC SAmazing service at pick up location. Pristine equipment.
SARAH WUn poco de información adicional e importante tipo de combustible, otorgar un límite de millas gratis
LUIS MCharged me for 2 days when only rented less then 3 hours.
ASHLEY E