The woman at the front desk, who sits immediately to the right of the entrance, who assisted with my rental, couldn't be less skilled in customer service! After the paperwork was completed I was told to go get my trailer hooked up and bring it back to the front so they can determine if I connected it correctly, check if the lights work, and take photos... when I got to the back lot I located the trailer and it doesn't have a tongue jack. No one offered assistance to help lift the tongue onto the hitch... I managed with the help of my daughter... chalked it up to a bad day... returned the equipment an hour late and paid for an additional day... no worries, that's my fault... the same woman come outside and tells me to go park it and com back to the office... this time im by myself... unhitched the trailer returned to the office and she's say you're all set... you should already have the email... I walked out knowing I will never, ever, again rent at this location.... period... as a customer I expect to be treated in the very least in a polite manner... I don't return to do business with miserable people!
MARGARET C
ES Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dagsboro, DE 19939
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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David did a good job!
VIKTOR VDrop off site is was clean… lots of room to maneuver a trailer when dropping off
BERNARD KThank you for making my return so easy. The gentlemen noted that I was having difficulties backing the trailer in and offered to assist me.
KATHLEEN DGreat Service for what I needed - needed a truck quickly- they got it taken care of
Ian I